Principal Program Manager- Strategic Customer Delivery

Oracle’s Strategic Customer Engineering organization enables Oracle’s most strategic customers to successfully plan, acquire, and consume OCI services at scale. Our customers run mission-critical and AI-intensive workloads on Oracle Cloud, and our mission is to ensure customer growth plans are translated into predictable and executable technical outcomes. 

The Technical Delivery organization serves as the execution and delivery orchestration layer between Customer Management, Technical Demand, Capacity Management, Product, Engineering, Data Center Build, Networking, Operations, and regional delivery teams. The team is responsible for converting accepted strategic customer demand into executable delivery plans with clear milestones, dependencies, owners, risks, decisions, and handover criteria. 

As a PM — Strategic Customer Delivery, you will own the integrated delivery motion for an assigned portfolio of strategic customers. You will maintain the complete delivery picture from accepted delivery baseline through documented handover, ensuring functional milestones are connected to customer commitments and critical-path risks are visible early. 

You will not replace functional execution teams. Instead, you will own integrated visibility, cross-functional orchestration, decision tracking, escalation, and leadership reporting so strategic customer deliveries can move forward with clarity and accountability.

Qualifications

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $90,100 to $209,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC4

Responsibilities

• Own integrated delivery planning and execution visibility for assigned strategic customer programs.

• Maintain the accepted delivery baseline, including scope, sites, delivery units, dates, assumptions, dependencies, risks, and handover requirements.

• Connect functional milestones across capacity, site readiness, hardware, storage, networking, provisioning, validation, operations, and customer prerequisites into one customer-level delivery view.

• Drive the customer delivery cadence with Customer Management, Technical Demand, Capacity Management, Engineering, Data Center Build, Networking, Operations, and regional delivery teams.

• Track committed dates, trending dates, schedule variance, recovery plans, and decision points.

• Identify critical-path risks, blockers, ownership gaps, dependency issues, readiness concerns, and data-quality issues early.

• Develop mitigation plans, escalation paths, and decision-ready updates to keep strategic customer commitments on track.

• Provide leadership visibility into delivery health, customer impact, risks, tradeoffs, blockers, and required decisions.

• Ensure material dependencies have clear owners, target dates, evidence, impact, and escalation paths.

• Coordinate documented handover of accepted delivery scope with required evidence, open exceptions, residual items, owners, and next steps.

• Ensure functional teams remain accountable for technical execution while Technical Delivery maintains integrated visibility, orchestration, and escalation.

Qualifications

• 8+ years of experience in Program Management, Cloud Infrastructure Delivery, Technical Operations, Capacity Delivery, Platform Delivery, Customer Engineering, or related disciplines.

• Experience leading complex, cross-functional delivery programs across engineering, operations, infrastructure, capacity, and customer-facing teams.

• Strong understanding of cloud infrastructure delivery, including capacity fulfillment, service readiness, technical dependencies, data center dependencies, networking readiness, and operational execution.

• Experience managing strategic customer programs, mission-critical delivery commitments, or large-scale infrastructure programs.

• Proven ability to translate high-level customer, business, or capacity objectives into actionable delivery plans with owners, milestones, risks, and decision points.

• Strong program management fundamentals, including milestone planning, dependency management, risk management, escalation management, and status reporting.

• Ability to synthesize fragmented technical and operational information into one decision-grade delivery view.

• Ability to operate independently in ambiguous environments and drive clarity across multiple teams.

• Strong executive communication skills, including crisp status reporting, risk summaries, and decision framing.

• Ability to distinguish coordination ownership from technical execution ownership.

Preferred Qualifications

• Experience with data center delivery, network engineering, network deployment, infrastructure engineering, or large-scale cloud infrastructure execution is highly preferred.

• Experience supporting AI infrastructure programs, GPU capacity delivery, strategic customer workloads, or mission-critical cloud services.

• Experience working with capacity, site, power, hardware, network, storage, provisioning, validation, and operations teams.

• Experience translating technical or operational details into clear delivery plans, risk summaries, executive updates, and decision points.

• Experience with Jira, Confluence, dashboards, program reporting, dependency tracking, and operational review mechanisms.

Key Skills

• Technical Program Management

• Delivery Planning and Execution

• Cloud Infrastructure Delivery

• Capacity and Fulfillment Alignment

• Risk and Dependency Management

• Data Center or Network Delivery

• Executive Communication

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.