Principal Program Manager, Critical Delivery Readiness

Oracle’s Strategic Customer Engineering organization enables Oracle’s most strategic customers to successfully plan, acquire, and consume OCI services at scale. Our customers run mission-critical and AI-intensive workloads on Oracle Cloud, and our mission is to ensure customer growth plans are translated into predictable and executable technical outcomes. 

The Technical Delivery organization serves as the execution and delivery orchestration layer between Customer Management, Technical Demand, Capacity Management, Product, Engineering, Data Center Build, Networking, Operations, and regional delivery teams. For first-time or high-risk strategic deliveries, the final delivery window requires focused coordination, rapid escalation, technical readiness awareness, and consistent leadership visibility. 

As a PM — Critical Delivery Readiness, you will own the time-bound mobilization motion for qualifying strategic deliveries during the critical final delivery window. You will create one governed operational view, drive blocker convergence, establish the right cadence, escalate risks quickly, and support documented handover. 

This role requires fluency in late-stage GPU and cloud infrastructure delivery, including the readiness steps required before capacity can be validated, accepted, and handed over. You will work across GPU shapes, host readiness, network and fabric readiness, provisioning, configuration, validation, integration testing, acceptance workflows, and operational handoff to ensure late-stage blockers are visible, owned, and moving toward closure. 

This role is ideal for a PM who thrives under pressure, can synthesize fast-changing technical and operational information, and can bring structure to high-stakes delivery moments without taking over functional execution ownership. 

Qualifications

Minimum Qualifications:  A minimum of 8 years combined experience with project management, data analysis and direct business experience within a specialized function.  Preferred Qualifications:  Bachelor's degree in Business Administration, Management or related field.  PMP / Scrum Master certification. Proven ability to work cross-functionally with functional and technical teams.  Experience with building and managing reporting tools to support Programs; such as scorecards and KPI metrics to further drive insights around our program strategy. Demonstrated ability to balance quantitative and qualitative metrics to provide a holistic viewpoint.  Expert level experience with Excel, creating dynamic pivot reports and data visualization. Ability to influence through data visualization and interpretation. Must be self-directed and able to work independently as well as in a team environment.  Must be comfortable working in ambiguous situations. Excellent interpersonal skills. Depending on the job there may be additional minimum requirements and/or preferred qualifications.

Responsibilities

• Own critical-window delivery mobilization for qualifying first-time, new-site, compressed-schedule, or high-risk strategic deliveries. 

• Establish the mobilization plan, including delivery objective, approved threshold, target handover date, readiness state, blockers, owners, recovery dates, escalation thresholds, and exit criteria. 

• Maintain one source-backed operational view of delivery status, including delivered quantity, remaining scope, readiness by domain, blockers, decisions, escalations, and handover confidence. 

• Track late-stage GPU delivery readiness across host readiness, network readiness, fabric readiness, provisioning, configuration, validation, testing, acceptance integration, and operational handoff. 

• Partner with engineering, networking, validation, provisioning, and operations teams to understand technical blockers, readiness gaps, test status, acceptance criteria, and handover risks. 

• Drive blocker convergence by ensuring each material issue has a clear owner, impact, next action, recovery date, escalation path, and closure condition. 

• Run risk-appropriate delivery cadences such as readiness reviews, focused war rooms, leadership updates, ticket-owner check-ins, validation reviews, and handover-readiness reviews. 

• Reconcile conflicting readiness signals across source systems, dashboards, test results, tickets, communication channels, and functional teams before presenting leadership updates. 

• Escalate when validation results, acceptance criteria, testing progress, network readiness, host readiness, or handover evidence puts the delivery timeline at risk. 

• Provide concise leadership updates covering current state, material changes, top blockers, owners, recovery dates, decisions needed, validation status, acceptance readiness, and confidence level. 

• Complete final delivery status, residual-action transfer, open-risk transfer, handover-readiness checklist, and after-action review. 

• Ensure the mobilization motion ends with a clean transition back to the standing customer delivery PM and appropriate operational owners. 
   

  Qualifications 

• • 8+ years of experience in Technical Program Management, Cloud Infrastructure Delivery, Infrastructure Delivery, Capacity Delivery, Engineering Operations, Customer Engineering, or related disciplines. 

• • Proven experience leading complex, cross-functional technical programs as an individual contributor. 

• • Experience driving execution across engineering, infrastructure, operations, capacity, networking, data center, product, and customer-facing teams. 

• • Strong understanding of cloud infrastructure delivery, including capacity fulfillment, service readiness, technical dependencies, data center dependencies, networking readiness, and operational execution. 

• • Experience supporting strategic customer programs, mission-critical delivery commitments, or large-scale cloud infrastructure programs. 

• • Proven ability to translate high-level customer, business, or capacity objectives into actionable technical delivery plans with clear owners, milestones, dependencies, risks, and decision points. 

• • Strong program management fundamentals, including milestone planning, dependency management, risk management, status reporting, escalation management, and decision tracking. 

• • Ability to operate independently in ambiguous environments and drive clarity across multiple teams. 

• • Strong written and verbal communication skills, including executive-ready status reporting and decision framing. 

• • Demonstrated ability to influence technical and business stakeholders without direct authority. 

• • Strong analytical and problem-solving skills, with experience using data to support prioritization, risk assessment, and delivery decisions. 

• • Experience improving operational mechanisms, delivery governance, metrics, dashboards, or execution frameworks. 

  • Preferred Qualifications 

• • Experience with data center delivery, network engineering, network deployment, infrastructure engineering, or large-scale cloud infrastructure execution is highly preferred. 

• • Experience supporting AI infrastructure programs, GPU capacity delivery, strategic customer workloads, or mission-critical cloud services. 

• • Familiarity with demand planning, capacity planning, infrastructure fulfillment, delivery readiness, service readiness, and customer growth planning. 

• • Experience translating technical or operational details into clear delivery plans, risk summaries, executive updates, and decision points. 

• • Experience with Jira, Confluence, dashboards, program reporting, dependency tracking, and operational review mechanisms. 

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