Patient Enrollment Coordinator, Patient Enrollment Coordinator

The Patient Enrollment Coordinator role is a dynamic role in helping new and existing One Medical Senior patients. In this role you will have an amazing opportunity to help One Medical meet its goal of transforming health care. To share our care with as many people as possible, we need to create a team of folks who are experts at building relationships, verifying insurance eligibility and scheduling patients in our primary care practices. You will be jumping in to tackle one of our most important priorities this year of enrollment, eligibility, engagement and retention. This job is for someone who is hungry to make a difference and not afraid to keep trying.

Key job responsibilities
Persuade prospective patients to enroll with One Medical Seniors
Persuade unengaged patients to establish care and schedule first appointment
Insurance verification and outreach to new and existing patients who are no longer assigned to One Medical Seniors to get them realigned with our office
Listening for indications of patient dissatisfaction, and completing the outlined service recovery steps in order to help One Medical retain the patient
Nurture leads with the One Medical Senior Brand through scheduled phone cadence
Contact and convert assigned leads
Schedule virtual and on-site doctor’s visits
Document patient activity in salesforce.com and our patient portal in a timely and accurate manner
Meet Scheduling/Enrollment, PCP Change, and phone targets and any performance metrics
Manage large amounts of inbound and/or outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify potential patients' needs, clarify information, research every issue and provide solutions and/or alternatives.
Occasionally handle established patient requests/complaints
Occasionally collaborate with cross-functional teams to support during peak workflow periods
Additional duties assigned by manager

Basic Qualifications

• 3+ years of inside sales experience
• Experience in assisting customers in person and on the phone
• Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
• Experience in a fast-paced, high-tech company, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
• Experience with CRM tools like Salesforce
• Experience in computer skills, including proficiency in MS Office (Word, Excel, PowerPoint)
• Experience using strong customer service, communication, and interpersonal skills
• Experience in reliability/maintenance environments, or experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites
• Experience managing time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams
• - Demonstrates the ability to adapt to change by quickly adjusting to new priorities, processes, and environments while maintaining a high level of performance and effectiveness
• - Possess passion, empathy and are mission driven: You want this job because you believe deeply in our mission to restore humanity to healthcare. You understand that we can only deliver on this mission if patients can experience the care One Medical offers.
• - Ability to attend and work in practice events a few times per quarter in the market you are located in if applicable.

Preferred Qualifications

• - Fluency in Spanish is a plus
• Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

  The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

  USA, AZ, Tempe - 17.00 - 31.00 USD hourly USA, MA, Boston - 17.00 - 31.00 USD hourly USA, WA, Seattle - 21.00 - 31.00 USD hourly

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, AZ, Tempe - 17.00 - 31.00 USD hourly
USA, WA, SEATTLE - 21.00 - 31.00 USD hourly
USA, WA, Seattle - 21.00 - 31.00 USD hourly