Manager, Solution Architect, Amazon Fuse
Amazon•Published 1 days ago•First seen 15 hours ago
The Amazon Fuse team creates convenience for our customers to experience Amazon services wherever they are by acquiring partner distribution for Amazon Subscriptions (e.g., Prime, Prime Video, Amazon Music Unlimited) and mobile applications (e.g., Shopping, Video, Music, Kindle, Photo-Cloud Drive and Audible) around the world.
We are seeking an experienced and dynamic Manager, Solution Architect with deep technical expertise, business acumen, and strong leadership capabilities. This role combines the technical complexity of managing partner launches and integrations with the people leadership responsibility of building and scaling a high-performing team of Technical Account Managers and Solution Architects.
In this position, you will:
- Lead a team of TAMs & Solution Architects focused on managing technical relationships with key partners across multiple geographic locations
- Own the technical strategy and go-to-market approach for Fuse partner integrations and launches
- Develop world-class technical talent while driving customer success and business growth
- Bridge the gap between partner requirements, Amazon product teams, and engineering organizations
- Establish technical thought leadership and serve as a strategic advisor to senior partner stakeholders
At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.
Key job responsibilities
People Leadership & Team Development
- Build and lead a high-performing, diverse team of TAMs and SAs distributed across multiple geographic locations
- Manage performance, career development, and succession planning for team members, ensuring clear paths for growth
- Foster a culture of customer obsession, technical excellence, continuous learning, and innovation
- Drive hiring excellence — define hiring bar, calibrate interviewers, and actively recruit top technical talent to scale the team
- Develop and retain world-class technical talent through mentorship, skill development, and career advancement opportunities
- Own and manage the technical relationship of multiple partners across India and APAC, including the complete customer journey
- Define and execute the technical go-to-market strategy for Fuse solutions in assigned regions, in alignment with Business Development leadership
- Identify and drive improvements in Amazon products on behalf of assigned partners; act as primary stakeholder in providing requirements and use-cases to Amazon product teams
- Partner with technical and business development teams to design solutions for customers and drive Fuse product adoption
- Engage directly with strategic partners at executive levels to drive large-scale adoption of Fuse solutions and services
- Establish technical thought leadership through deep product knowledge, architectural discussions, and advisory engagement with key stakeholders
- Participate in deep architectural discussions to ensure partner success and scalability of integrations
- Provide technical consultation to strategic partners, including API integrations, design, creation, and deployment of Fuse products
- Dive deep into Fuse solutions and differentiators with customers and partners; be ready to discuss latest Fuse products, APIs, cloud architecture, and integration patterns
- Drive detailed discussions with partners on how Fuse integrates with their existing services; anticipate integration challenges and advise/influence to ensure successful outcomes
- Own the technical delivery plan once agreed, including status reporting, issue management, and accountability for timescales and delivery milestones
- Own all onboarding activities (APIs, Security Roles, test plans, systems integration)
- Work with product and engineering teams to coordinate, scope, and prioritize new feature requests based on partner feedback
- Drive operational mechanisms (status reviews, business reviews, quarterly business reviews) to track team health, pipeline contribution, and partner success metrics
- Manage cross-geographic coordination to ensure consistent execution, knowledge sharing, and effective support models across regions
- Collaborate with Sales and Business Development leadership on account coverage and specialist engagement models
- Partner with Service Teams to influence product roadmaps based on field feedback and customer requirements
About the team
The Amazon Fuse team creates convenience for our customers to experience Amazon services wherever they are by acquiring partner distribution for Amazon Subscriptions (e.g., Prime, Prime Video, Amazon Music Unlimited) and mobile applications (e.g., Shopping, Video, Music, Kindle, Photo-Cloud Drive and Audible) around the world.
Basic Qualifications
- Bachelor's degree or above in computer science, engineering, mathematics or equivalent, or Bachelor's degree and 4+ years of professional or military experience
- 8+ years of IT development or implementation/consulting in the software or Internet industries experience
- Experience within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
- Experience leading global teams
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
- • 3+ years of experience leading and growing teams of senior technology professionals in customer-facing roles
- • 3+ years of deep experience managing technical teams of Solutions Architects, TAMs, Solutions Engineers, or equivalent technical customer-facing roles
- • Proven experience architecting, designing, implementing, or consulting on applications and infrastructure solutions
Preferred Qualifications
- Experience architecting, migrating, transforming or modernizing customer requirements to the cloud
- Bachelor's degree or above in computer science, computer engineering, or related field
- Experience implementing cloud services including migrations and modernization projects or equivalent
- Experience writing and publishing technical documents or equivalent
- Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent
- Experience as a mentor, tech lead or leading an engineering team, or experience leading and influencing your team or organization
- • Deep knowledge of cloud architecture and AWS or comparable cloud platforms
- • Experience with data migration, modernization, and large-scale transformation programs
- • Knowledge of cloud technology partner ecosystem and related products/services
- • Experience enabling partner ecosystems (resellers, system integrators, technology partners)
- • Experience in highly matrixed organizations, particularly working in alignment with BD and Partner teams