Manager, Digital Implementations & Enablement – Cardholder Benefits, LAC

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Digital Implementations & Enablement – Cardholder Benefits, LACOverview

We are seeking a Manager, Digital Implementations & Enablement to support the implementation and evolution of cardholder benefits across LAC, with a strong focus on digital enablement, API integrations, vendor connectivity, and customer experience.

This role will work across Mastercard’s Cardholder Benefits portfolio, supporting Travel, Dining & Entertainment, and Peace of Mind products by driving digital initiatives, coordinating implementations, and enabling scalable benefit experiences across markets.

The ideal candidate brings a combination of technical fluency, project management expertise, and stakeholder management skills, with the ability to successfully coordinate complex initiatives involving Product, Engineering, Operations, Commercial teams, vendors, and external partners.

Key Responsibilities:

Technical Integrations & Platform Enablement

• Define and manage requirements for API integrations, vendor connectivity, and digital capabilities supporting benefit delivery.
• Partner with Engineering, Technology, and Implementation teams to ensure secure, scalable, and reliable execution.
• Translate business requirements into implementation plans, technical discussions, and user stories.
• Support integrations involving Mastercard platforms, banking applications, and third-party providers.

Digital Implementations & Enablement

• Lead digital implementation initiatives across Mastercard's Cardholder Benefits portfolio in LAC.
• Drive end-to-end delivery of benefit solutions, coordinating activities from planning through launch and operational handoff.
• Support the evolution of how benefits are discovered, accessed, activated, and fulfilled across digital channels.
• Prioritize initiatives based on business needs, customer requirements, scalability, and implementation feasibility.

Cross-Functional Program Management

• Coordinate multiple concurrent initiatives across Product, Commercial, Operations, Engineering, UX, and Global teams.
• Manage implementation plans, timelines, dependencies, risks, and stakeholder communications.
• Drive alignment across internal and external stakeholders with varying priorities and requirements.
• Develop executive-ready presentations, status reports, and governance materials.

Customer Experience & Continuous Improvement

• Partner with UX, CX, and market teams to enhance digital benefit experiences and reduce customer friction.
• Monitor implementation outcomes, adoption metrics, and operational performance.
• Identify opportunities to improve benefit accessibility, engagement, and scalability across markets.

Partner & Vendor Management

• Collaborate with external vendors, benefit providers, and implementation partners to deliver successful customer solutions.
• Ensure consistent execution across multiple providers and markets.
• Support onboarding and integration of new partners when required.

All About You

• Deep experience in project management, digital implementations, technical product management, product enablement, PMO, platform products, or related fields.
• Strong understanding of APIs, system integrations, digital platforms, authentication, eligibility, fulfillment workflows, and vendor connectivity.
• Experience serving as a bridge between business and technology teams, comfortably engaging both technical specialists and senior business stakeholders.
• Experience in fintech, payments, banking, loyalty, benefits, travel, digital services, or customer experience-driven businesses is preferred.
• Experience working with external vendors, implementation partners, or client-facing technology programs is highly desirable.
• Proven ability to coordinate complex cross-functional initiatives involving technical, commercial, operational, and external stakeholders.
• Experience managing multiple projects simultaneously, balancing competing priorities, and driving execution in matrixed organizations.
• Strong stakeholder management, communication, presentation, and executive reporting skills.
• Strong analytical, problem-solving, organizational, and prioritization skills.
• Fluency in English required.
• Availability to be in the office 3 times per week.

  Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.