Manager, Business Process

Uber•Apply•Published 1 days ago•First seen 1 days ago

About the role and team

Uber's Finance Operations is the engine that ensures our global business remains disciplined, efficient, and ready for scale. As the Credit & Collections Global Process Owner (GPO) Lead, you will join a high-stakes environment where the goal isn't just to manage processes, but to reinvent them for a business that moves millions of people and things every day. You will lead a specialized team responsible for the worldwide design and implementation of process excellence across multiple lines of business, bridging the gap between high-level strategy and operational reality.

This is a role for a strategic thinker who thrives in complexity and isn't satisfied with the status quo. You’ll navigate a fast-paced, matrixed organization where you must balance global standardization with local nuances, all while maintaining a rigorous focus on compliance and technical innovation. Success here requires grit, the ability to influence without authority, and a mindset that views every bottleneck as an opportunity to build a more scalable solution.

Rate of Pay: $126,000 to $154,000 per year

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

What you’ll do

Supervise, train and motivate a team of collection agents.
Set performances targets and monitor daily, weekly and monthly metrics.
Provide coaching and feedback to improve efficiency and compliance.
Design and implement effective strategies for Credit card customers.
Monitor portfolio performance and adjust tactics to reduce delinquency and write offs.
Collaborate with risk and analytics teams to segment accounts and prioritize recovery efforts.
Ensure all collection activities comply with relevant laws, regulations and internal policies.
Regularly review and update procedures to reflect regulatory changes and industry best practices.
Promote respectful, customer-focused collection practices that preserve long term relationships.
Review and approved payment plans for customers with financial distress.
Generate reports on delinquency trends, recovery trades.
Present insights and recommendations to senior management.
Track and analyze jet metrics such as DSO, ATC, % Current.
Supervise at least one (1) Credit Card Collection Analyst/ 13-2041 and one (1) Collection Analysts / 13-2041.
May telecommute.

Basic Qualifications

Employer will accept a Bachelor's degree in Finance, Business Administration, Accounting, International Relations, or related field and 5 years of progressive, post-baccalaureate experience in the job offered or in a related occupation.
Position requires:
- Driving Business Partner Operations (BPO) contact rates using data driven and customer segmentation;
- Establish collection strategies;
- Establish Customer segmentation;
- Collection systems: Oracle, High Radious, EPIC, Sales Force, Renaissance, and Tableau reports;
- Establish monthly collection targets;
- Comply with Sarbanes-Oxley Act (SOX) internal policies;
- Knowledge on AI tools to implement automation on collection activities;
- Engagement with internal stakeholders e.g. Sales, Rev Rec, Accounting, Engineering teams.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.