GBS - AskHR Specialist （人事服务专员）

Siemens Global Business Services（GBS） is engaged in providing innovative, designed, improved and efficient services in Accounting & Finance, Human Resource and Supply Chain Management areas. In shared service market, we have rich and professional technical background. We can provide high quality tailor-made value-added services to our customers. Our services also cover E2E digital solutions and other professional services. Currently we have more than 480 employees, mainly located in Beijing, Shanghai and Suzhou, serving around 110 customers. GBS is not only a service provider, but also customers’ partner of choice.

You’ll make an impact by

• Employee HR Consultation: Handle employee HR inquiries and requests covering the full employee life cycle, employee benefits and other related areas, and advise employees on company policies and daily operational rules.
• Work Order and Intelligent Channel Operation: Manage and follow up on HR work orders and chatbot inquiries to ensure timely issue resolution and accurate response delivery.
• HR Digital Project Implementation: Participate in the planning, implementation and execution of HR digitalization projects.
• Data Review and Service Optimization: Support team reporting and data analysis to evaluate and continuously improve HR service effectiveness.
• Cross-functional Team Collaboration: Collaborate closely with cross-functional teams to resolve employee HR issues and needs in a timely and accurate manner.
• AskHR Chatbot Knowledge Management: Participate HR knowledge management, sort, update and optimize HR policies, SOPs and Q&A knowledge base, support chatbot maintenance, and ensure the accuracy, timeliness and practicality of HR knowledge and intelligent service outputs.
• AI Tool Application in Scenarios: Apply AI tools and intelligent office technologies to daily HR service scenarios to improve overall work efficiency and service intelligence.

Your defining qualities

• Educational Background: Bachelor’s degree or above.
• Language Proficiency: Proficient in oral and written English.
• Work Experience: At least 2 years of HR service experience with proven project experience.
• Professional Competence: Familiar with HR-related laws and regulations with the ability to interpret and apply them accurately in daily work.
• Communication and Collaboration Skills: Excellent interpersonal and communication skills to engage effectively with employees at all levels and from diverse backgrounds.
• Adaptability and Stress Resistance: Quick learner with strong adaptability and multi-tasking capabilities in a fast-paced working environment.
• Office Skills: Proficient in Office 365 software suite.
• Knowledge Management Capability: Professional HR knowledge management capabilities with hands-on experience in building, sorting, optimizing and maintaining HR knowledge base.
• AI Application Capability: Equipped with basic AI application skills, able to leverage AI tools for content sorting, data analysis and text optimization to empower HR service scenarios; familiarity with AI intelligent service iteration is preferred.
• Comprehensive Quality: Strong team player with good teamwork spirit.

You’ll benefit from

• Diverse and inclusive culture, doing the work you like with people who appreciate it.
• Systematic career development platform, various training courses, and online learning resources for you to help you tailor your growth path based on your strengths.
• 15 days+Annual leaves, with additional benefits such as Christmas leave
• Generous benefits package, long-term care corporate annuity plan, flexible allocation of commercial insurance, employee stock sharing matching plan for mutual growth, etc.