Docucare Associate
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Join Xerox as a DocuCare Associate I and become part of a collaborative onsite team supporting a major hospital in Sheffield. In this customer-facing role, you will help ensure office devices remain operational through preventative maintenance, basic troubleshooting, and consumable management. Whether you are beginning your technical career or bringing transferable customer service experience from another industry, Xerox provides the training and support to help you succeed and grow.
Why Join This Team:
- Join a supportive team where collaboration and knowledge sharing are valued every day.
- Receive comprehensive technical training with opportunities for ongoing career development.
- Work in a stable onsite role supporting a single customer location.
- Develop valuable technical and customer service skills while working with industry-leading technology.
- Be part of an organization committed to continuous learning and delivering an exceptional customer experience.
What You Will Do:
- Perform preventative maintenance on Xerox office devices to help maximize equipment availability.
- Respond to first-line service requests, including clearing paper jams and replacing toner, drums, fusers, and other consumables.
- Maintain device cleanliness, replenish supplies, and ensure work areas remain organized.
- Record service activities and maintain accurate onsite inventory of parts and consumables.
- Collaborate with teammates and escalate more complex technical issues in accordance with established support procedures while delivering excellent customer service.
What You Need to Succeed:
- A Levels or equivalent qualifications.
- Experience in a customer-facing role with a focus on delivering excellent service.
- Basic IT skills, including confidence using Microsoft Outlook, Excel, and Microsoft Teams.
- A proactive, flexible approach with the ability to prioritize work and collaborate effectively within a team.
- Good technical or electrical aptitude with a willingness to learn. Technical training will be provided, and applicants from a variety of industries are encouraged to apply.
- This position requires a valid driver's license, current automobile insurance coverage meeting company-specified minimums, and the ability to meet the company's motor vehicle safety standards.
How We Set You Up for Success:
- Comprehensive onboarding and structured technical training from experienced Xerox professionals.
- Ongoing learning and development opportunities to support career progression.
- A collaborative team environment where colleagues share knowledge and support one another.
- Hands-on experience working with Xerox office technology in a customer environment.
- A structured introduction to increasingly complex technical responsibilities as your skills develop.
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