Customer Service Coordinator

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Entry level position responsible for interfacing with customers, logistics, manufacturing and/or Sales Field Partners to handle the End-to-End process of pre-sales and/or post-sales account management functions.

• Responds to and /or aids Keysight internal and external customers that may include product/service order fulfillment processes, end-to-end order management, repair /calibration requests, product changes or returns, contract issues/administration, lease administration
• Foster and maintain close working relationship with Sales Field Partners
• Partner with accounts receivable/collections to resolve invoicing requirements and/or disputes
• Collaborate and assist with specific teams to ensure efficient quote and order processing
• Resolves problems by applying established policies, procedures, and tactics.

• Proactively solves a broad range of customer service inquiries varying in scope and complexity; requires planning, judgment, critical thinking
• Provide 1-800 phone support to customers
• Available for Month-End support to action all outstanding customer requests

• Minimum of 2 years relevant direct customer service experience, or equivalent combination of education and experience
• Requires excellent verbal and written communication skills
• Confidently navigate a multitude of applications and tools: high proficiency in Microsoft Suite; Oracle and/or Salesforce experience preferred
• Demonstrates a “continuous improvement” mindset
• Thrives in a fast-paced environment
• Proven ability to balance a multitude of high priority assignments
• Regular onsite attendance required as an essential function of this position

Pay Range:

USD $42,940.00 - USD $71,570.00 Year

Visa Sponsorship is not available for this position.

Note:
For other locations, pay ranges will vary by region
This role is eligible for Keysight Results Bonus Program
US Employees may be eligible for the following benefits:

• • Medical, dental and vision
  • Health Savings Account
  • Health Care and Dependent Care Flexible Spending Accounts
  • Life, Accident, Disability insurance
  • Business Travel Accident and Business Travel Health
  • 401(k) Plan
  • Flexible Time Off, Paid Holidays
  • Paid Family Leave
  • Discounts, Perks
  • Tuition Reimbursement
  • Adoption Assistance
  • ESPP (Employee Stock Purchase Plan)

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***