Customer Delight Specialist

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

職務内容

1. インシデント対応サポート

• 顧客からの問い合わせ・障害対応のサポート
• 指示に基づいた調査・情報収集の実施
• 対応状況の記録および進捗更新
• 必要に応じたエスカレーション対応

2. 顧客対応・コミュニケーション

• 指示に基づき顧客・パートナーへ進捗報告を実施
• 顧客向け資料・レポート作成の補助
• 正確かつ丁寧なコミュニケーションの実施

3. 社内連携

• 開発・製造・サービス部門からの情報収集のサポート
• 関係部門との連携による問題解決支援
• 指示に基づいたタスク実行

4. ナレッジ・改善活動

• 対応履歴・情報の整理およびナレッジ蓄積
• 類似案件の対応効率化に向けた改善サポート
• Lessons Learnedの共有支援