Consumables Management Operations Lead

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Role Summary:

The Consumables Management Operations Lead is responsible for leading and supporting a team within Consumables Management Operations, ensuring operational performance, service quality, and effective resolution of escalations. The role drives continuous improvement initiatives, supports workforce planning, and partners with stakeholders to achieve business objectives.

Functional / Technical Competencies:

• Leadership and people management
• Problem-solving and analytical thinking
• Stakeholder management and collaboration
• Microsoft Office proficiency, particularly Excel
• Reporting and data analysis
• Workforce management and forecasting
• Process improvement and continuous improvement methodologies
• Effective verbal and written communication
• Performance and quality management

Key Responsibilities:

• Lead and support day-to-day Consumables Management Operations.
• Monitor team performance and drive achievement of operational goals and service levels.
• Serve as the escalation point for operational and customer-related issues.
• Analyze root causes and implement corrective actions to improve performance.
• Utilize data, reports, and metrics to support decision-making.
• Collaborate with internal stakeholders and cross-functional teams to meet business requirements.
• Support workforce planning, capacity management, and forecasting activities.
• Identify and implement process improvement opportunities.
• Coach and develop team members to strengthen performance and capability.
• Ensure compliance with operational processes, policies, and quality standards.

Key Outputs / Tangible Results:

• Achievement of operational KPIs and service levels
• Improved team productivity and performance
• Timely resolution of escalations and operational issues
• Accurate operational reporting and analysis
• Effective workforce planning and forecasting
• Process improvement initiatives and measurable efficiencies
• High-quality customer and stakeholder support
• Strong team engagement and development outcomes 

Organizational Strategies & Objectives:

• Support operational excellence and customer satisfaction.
• Drive performance, quality, and process compliance.
• Promote a culture of continuous improvement and innovation.
• Enable data-driven decision-making through reporting and analytics.
• Foster collaboration across teams and stakeholders to achieve business goals. 

Relevant Credentials:

• Bachelor's Degree in any field.
• Minimum of 2 years of leadership or supervisory experience.
• Experience in operations, shared services, customer support, or related environments. 

Must Haves:

• Bachelor's Degree.
• Minimum 2 years of experience leading a team.
• Strong leadership and people management skills.
• Strong problem-solving capability.
• Proficiency in Microsoft tools and applications.
• Strong communication and stakeholder management skills. 

Nice to Haves:

• Power BI reporting experience.
• Workforce management experience.
• Forecasting experience.
• Experience with Power Automate or Power Apps.
• BPO or shared services background.
• Manufacturing or Industrial Engineering experience.
• Continuous improvement or process optimization experience. 

Role Considerations:

• Based in Cebu City.
• Onsite work arrangement for the first six months.
• Hybrid setup may be available after regularization, subject to performance and manager approval.
• Candidates outside Cebu must be willing to relocate at their own expense.
• Must be willing to work EMEA or North America (NA) shifts based on business needs.

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