CO On-Road Svc Lead, Central Operations
Amazon•Published 1 months ago•First seen 1 days ago
EUCO On-Road Services is looking for a Lead to support in ongoing and upcoming projects. This position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create process solutions.
The successful candidate should be able to communicate efficiently with different stakeholders, since it will require a proactive written and verbal communication with other departments and external stakeholders.
Key job responsibilities
This position is office-based. The position offers fixed work schedules (morning, afternoon, night or central shift), with rotating rest days throughout the week.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The successful candidate should be able to communicate efficiently with different stakeholders, since it will require a proactive written and verbal communication with other departments and external stakeholders.
Key job responsibilities
- Be an active player on daily escalations
- Support different CO processes (metrics deep dive and projects)
- Identify root causes of deviation, via cause and effect analysis
- Drive process improvements and develop team members’ ability to keep pace with our rapid growth, while motivating others
- Review and analyze deviations data, followed by development of corresponding action plans to reduce future deviations
- Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any processes that are impacting the quality performance
- Collaborate with all department managers to identify and understand key projects, initiatives and system enhancements
This position is office-based. The position offers fixed work schedules (morning, afternoon, night or central shift), with rotating rest days throughout the week.
Basic Qualifications
- Knowledge of advanced English at CEFR level B2/C1
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
- Relevant experience in an analytical tasks or projects, working with data
Preferred Qualifications
- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
- Previous experience within transportation or logistics
- Working experience on programming and coding languages (SQL or Python).
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.