Business Lead, gUP Platforms and Devices
In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).
The mission of the Platforms and Devices team in gUP is to support users (end users, partners, small businesses, etc.) for Google’s consumer products and services such as Pixel, Google Fi, Home and Health, Google Store, Google subscriptions as well as Google Store.
As the Business Lead for product experience across Google Store, Fi, Google One and Photos, you will analyze the support experience holistically to connect support operating strategy and operating metrics to overarching business and customer goals across multiple business models. You will prepare strategy materials for senior executives, review business context, and identify best practices to cross-pollinate with cross-functional teams. You will also understand AI workflows and transformation from a scaled, organizational perspective.
In this role, you will interact with senior leadership across multiple functions, understand operations and develop narrative formulation.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
US: $174000 - $252000 (USD) + 20% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities
- Define business opportunities, product gaps, and develop long-term solution goal and strategy in collaboration with product leaders, cross-functional and cross-organizational teams, and influence the direction and priority of business outcomes or product features.
- Drive projects and programs in collaboration with business unit partners and cross-functional teams to achieve business goals.
- Lead identification, execution, and sustaining of solutions based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved multiple projects.
- Identify trends of solution issues across users/partners/clients and collaborate with internal teams to mitigate risks in the future.
- Lead the development of technical or nontechnical solutions based on user/partner/client business objectives that are compliant with legal.
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 10 years of experience in a project/program management, strategy or consulting role.
- Experience with cross-functional stakeholder management.
Preferred qualifications:
- Experience building visions and product strategy through defining business opportunities and product gaps.
- Experience collaborating cross-functionally and influencing business outcomes or product features.
- Experience leading the identification, execution, and sustaining of technical and non-technical solutions.
- Experience identifying trends across users/partners/clients solution issues and collaborating with internal teams to mitigate future risks.
- Experience in the online retail, subscription, or Telco business space.
Experience organizing and driving complex strategic global projects or programs.