Accounts Receivable Analyst, Payments
Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
Workday's Accounts Receivable, Collections Team is a diverse group of customer service focused people, with an invaluable mix of experience and backgrounds.Our team promotes Workday’s Core Values with ‘Employees’ being the first of them. This is why we:
- Empower you to follow your desired career path & achieve professional and personal goals
- Encourage work-life balance and wellbeing
- Are proud to champion equal opportunities for everyone.
About the Role
Workday's Accounts Receivable Team is continuing to expand and we're seeking a skilled Accounts Receivable Analyst- Payments who wants to make their mark on a growing organization. This role will work with multiple departments within the company. To be successful in this role, the individual must be able to manage multiple deadlines, have strong analytical skills, be detail oriented, display a high level of organizational skills and enjoy collaborating with people with a diverse set of talents, in a dynamic fast-paced environment.
Job responsibilities include but are not limited to:
Training of new hires
Oversight and responsibility for ensuring the daily recording of customer payments are completed timely
Investigate and resolve payment queries
Processing returned payments
For failed integrations or bank files, facilitating resolution with internal WOW team or bank contacts
Performing account reconciliations
Completing month end and quarter end close responsibilities
Presenting and speaking on behalf of the payment team in a variety of meetings (with potentially Product, WOW) which may include upper level management
Completing regression/feature uptake testing
Providing audit detail and support as requested by internal and external audit teams
Providing detail and support for payments withheld due to sanction review requests
Collaborating with multiple different teams (tax, expense, ap, corp acctg, payroll) to help identify appropriate coding of non-AR payments
Maintaining customer records
Special projects as assigned
Supporting ongoing automation testing and implementations
Builds rapport and trust with internal customers
Collaborates with team and takes initiative on process improvement opportunities
About You
Basic Qualifications:
6+ years of cash application and accounts receivable (or similar) experience
Other Qualifications:
Organized, detail oriented and accurate
Strong computer skills are necessary, including Excel and Google docs
Strong analytic and problem solving skills
Excellent oral, written and interpersonal communication skills
Strong ability to follow through and take ownership of issues
Customer service focused and solution oriented
Professional demeanor
Continually evaluates processes and seeks to improve operational efficiencies
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email accommodations@workday.com.
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