Marketing Content Operations Associate
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.
This role will be part of the Marketing Services team in the SDC that is accountable for the delivery of all aspects of email demand and lead generation activities, lead nurturing, and conversion programs.
What you’ll do
We are looking for someone who is passionate about Marketing Content Operations and thrives in dynamic, complex environments. You are naturally curious, collaborative and comfortable operating in ambiguity and finding creative solutions. You will be responsible for providing support to our Marketing team by generating post-campaign summaries, mapping prospect journeys within our systems, and helping to enrich contact lists from events to ensure accurate outreach.
- Manage the Highspot platform by creating and maintaining net-new pages for Product Marketing Managers (PMMs).
- Update the design and content of PMM-owned pages based on requests or identified improvement opportunities.
- Monitor content expiration dates; collaborate with content owners to confirm if material should be removed or renewed, and archive outdated content.
- Ensure that no content appears as expired on the platform to maintain accuracy and compliance.
- Develop comprehensive Highspot reports for stakeholders that detail content usage metrics (top and bottom performing), content age (new and old), top viewers, and other pertinent statistics.
- Provide monthly analytics reports to stakeholders and identify areas for improvement in content strategies and reporting processes.
- Gather feedback from sales teams on content effectiveness through Google Forms surveys to assess how viewed content meets their needs.
- Establish and implement an intake process for managing content, transitioning responsibilities currently handled by the contractor.
- Oversee project-based and ad-hoc work, focusing on weekly reporting and monitoring content aging to optimize content lifecycle management.
Qualifications:
- Marketing or Sales Enablement background
- 3+ year experience managing content in a CMS or sales enablement platform (e.g., Highspot, Seismic, Showpad, SharePoint, Webflow, Contentful)
- Strong content governance mindset: ownership of accuracy, freshness, standards, and lifecycle
- Experience defining and enforcing content standards and best practices
- High attention to detail when making updates across multiple related pages
- Ability to QA content for correctness and alignment with source-of-truth materials
- Ability to partner cross functionally with global marketing teams
- Clear written communication when documenting changes or decisions