Dir., Insights Strat. & Transformation
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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the Team & Role
Global Consumer Insights (GCI) is part of eBay’s Growth Organization. Our role is to ignite growth by bringing the voice of the consumer to the forefront of eBay’s thinking and decision-making.
As Director, Insights Strategy & Transformation, you will report to the VP of Global Consumer Insights. You will serve as a strategic partner to the leadership team, defining the vision and ensuring the efficient execution of the organization's roadmap. This is a high-impact role that combines strategic planning, operational excellence, and the leadership of insights and AI transformation to enhance our impact as research partners.
You will work with key partners across HR, Finance, Legal, Privacy, and IT to design strategies, optimize workforce capabilities, and drive structured, data-based recommendations into action.
What You Will Accomplish
Define and evolve a 3–5 year mission, vision, and strategy for Global Consumer Insights that aligns with eBay’s highest-priority business initiatives
Plan and deliver the annual operational roadmap, ensuring insights, AI, and foresight capabilities are integrated and adopted across workstreams
Partner with senior leaders to translate strategy and foresight into clear priorities, measurable outcomes, and actionable recommendations
Lead workforce planning and resource optimization to improve team effectiveness, productivity, and impact
Drive change management across GCI by evolving or retiring processes as new tools and technologies are introduced
Communicate the value of insights through clear, data-backed storytelling for executive leadership and the Board of Directors
Foster a culture of innovation and continuous learning through team forums, training, and collaborative initiatives
What You Will Bring
10+ years of experience in consulting, strategy, or program management, with demonstrated success leading transformation and executing operating plans
Bachelor’s degree required; MBA or MS in a technical field preferred
Strong interest in AI, technology, and process improvement, with comfort navigating ambiguity and change
Clear and confident communication skills, with the ability to influence and partner with senior leaders
Proven ability to manage complex initiatives with structure, rigor, and strong project management discipline
A collaborative, hands-on leadership style with a high level of ownership and accountability
The applicable base pay range for this position is dependent on work location. The base pay range in the San Francisco Bay Area, New York City Metro and Seattle Metro is expected in the range below:
$195,200 - $260,600The base pay range for all other U.S. work locations is expected in the range below:
$152,000 - $227,500Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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