Senior Principal Systems Development Engineer
Senior Principal Systems Development Engineer
Join us as a Senior Principal Systems Development Engineer on our Customer Engineering team in Bangalore, India to do the best work of your career and make a profound social impact.
What you'll achieve
As a Senior Principal Systems Development Engineer (Escalation Engineer), you will be responsible for leading the resolution of the most critical customer escalations while mentoring the team and driving strategic technical direction. You will work with PowerStore customers, Product teams, and cross-functional stakeholders on severe escalations and trending issues that shape product strategy and customer success. If you're a storage expert who excels at leading through complex technical and business challenges in a fast-paced environment, your place is with the PowerStore Customer Engineering team.
You will:
Apply deep technical expertise to resolve the toughest customer issues and orchestrate resolution efforts during severe escalations
Collaborate closely with R&D and business units to resolve customer challenges, gather insights, and transfer knowledge across the organization
Identify and provide resolutions to diverse, complex technical problems while recognizing and investigating trending issues
Technically lead and mentor the team, organizing and sharing knowledge to elevate collective capabilities
Drive product enhancements and strategic direction based on customer insights and technical analysis
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
Essential Requirements
Bachelors/master's with 12+ years of experience in advanced technical positions (technical support, development, solution engineering, or solution architect) within complex IT environments
Proven track record working directly with customers with strong sense of urgency and ability to lead resolution efforts during severe escalations
Deep knowledge and hands-on experience in enterprise IT infrastructure and storage, with comprehensive understanding of broader enterprise IT environments
Excellent written and verbal communication skills with ability to influence stakeholders at all levels
Hands-on experience with Linux, VMware, Windows Server, plus solid SAN and networking knowledge. Demonstrated capability to motivate and direct workgroups, mentor engineers, and influence cross-functional teams to achieve results
Desirable Requirements
Extensive hands-on experience with storage systems, virtualization platforms, VDI solutions (VMware/Citrix), enterprise databases, and storage performance tuning
Strong scripting capabilities (Python, PowerShell, bash) and deep database expertise (SQL, PostgreSQL, Oracle) with clustering solutions experience
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that help individuals and organizations transform how they work, live, and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: 28 Feb 2026
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.