Rapid Response Manager, YouTube Trust and Safety

Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

As a Rapid Response Manager on the YouTube Trust and Safety team, you will be responsible for ensuring that our Policies are enforced effectively end-to-end, including from the point of identification of possible violation, to removal and appeals. You will work with cross-functional teams to provide YouTube’s response to emerging escalations.You will review graphic, controversial, and sometimes offensive video content in line with YouTube’s Community Guidelines.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

• Manage incidents and escalations for YouTube Trust and Safety, including major event readiness.
• Evaluate cross-product, high-impact escalations to determine severity, risk and required action.
• Manage policy escalations from start to finish, driving consensus across all stakeholders and developing postmortems to ensure preventative solutions are put in place.
• Become subject matter expert on YouTube’s Community Guidelines, manage related escalations, and drive policy and process improvements across a growing number of policy areas (Hate/Harassment, Misinformation, Drugs, Adult, Weapons).
• Review graphic, controversial, and sometimes offensive video content in line with YouTube’s Community Guidelines and YouTube Partner Program policies.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 7 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
• Ability to work non-standard hours, including weekends, holidays and on shift-based schedules as required.

Preferred qualifications:

• Ability to communicate in English and other native languages fluently to manage policy escalations within APAC.
• Ability to work in a fast-moving, rapidly-changing industry and navigate ambiguity through quantitative insights.
• Excellent strategic and analysis skills, including the ability to lead a team to frame problems, structure analyses, and drive to impact.
• Excellent communication skills to drive consensus across stakeholders.