Logistics Operations Manager

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

In this role, you will be the leader of how Google optimizes daily logistics processes while incorporating current industry standards and best practices. You will be responsible for driving continuous process improvement recommendations, managing the implementation of changes within operations, standardizing user documentation, creating processes that motivate action, and interacting with all partner teams. You will initiate and oversee operational improvement efforts for the EMEA Google Cloud logistics, analyze operational impacts to inform improvements, work with key stakeholders, motivate innovation within the operational teams, and create presentations or documents for the leadership team highlighting operational performance and improvements.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Responsibilities

• Manage data center logistics daily operations by leading third-party partners with associates on their teams, including completing logistics tasks within Service Level Objective (SLO), regular metrics reviews and management, quarterly business reviews, escalation management, and collaboration with partner teams.
• Manage and monitor Key Performance Indicators (KPI), vendor performance scorecards and develop business cases to support logistics changes or improvements. Drive alignment and prioritization of initiatives in a fluid and environment with many inter-dependencies.
• Manage third-party logistics cost, including reviewing invoices, and spend control.
• Develop productive and meaningful relationships with all key internal business partners to innovate on key programs to improve speed, productivity, and quality of execution.
• Manage a third-party logistics team and lead by example in safety commitments to ensure logistics operations are completed safely.

Minimum qualifications:

• Bachelor's degree in Business, Logistics, Operations, Engineering, or a related field, or equivalent practical experience.
• 5 years of experience working with, supervising, and managing third-party logistics relationships.
• 5 years of experience managing warehousing and supply chain operations.
  
• Experience in managing third-party vendors.
• Ability to travel up to 25% of the time as required.

Preferred qualifications:

• Master's or MBA degree in a related field.
• Certification in Project Management, or Council of Supply Chain Management Professionals (CSCMP).
• Experience in quality control, inventory accuracy, safety, and security.
  
• Knowledge of warehouse processes, including inbound and outbound operations, storage, and material handling.
• Ability to apply structured thinking and logic to tasks, while providing innovative solutions to problems.