Head of Sector, Retail, gTech Ads, UKI

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

As a leader within gTech, you are responsible for driving business growth across the entire sector portfolio. You will execute a clear core strategy, translating high-level business goals into a rigorous quarterly product execution plan. You will shift the team toward a proactive, growth-centric mindset where technical excellence is measured by business impact. You will manage a high-performing team of Engagement Managers and Solutions Architects, as well as partnering with technical teams. Together, you will accelerate product adoption with a specific focus on YouTube+ growth.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Manage and Transform a high-performing team ensuring every action plan is viewed through the lens of business growth and efficiency.
• Identify opportunities where technical solutions can unlock new business growth streams. Partner with business to ensure a seamless customer experience (CX).
• Partner with executive business leaders as a technical and commercial visionary. Act as a Trusted Advisor both internally and externally, known for being a collaborative, and commercially-aware thought partner.
• Partner closely with the Ads Solution team to ensure a synchronized service model. Optimize workflows to ensure technical support is both highly efficient and of the highest quality.

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
  
• 15 years of experience working in business organizations, managing cross-functional stakeholders, and discussing solutions.
• 5 years of experience managing and leading a technical services team: technical business, business engineers, support or consultants.

Preferred qualifications:

• 15 years of experience building and managing internal and external stakeholder networks.
• 5 years of consulting experience in a technology-related field.
• Experience with Google technology or similar digital advertising platforms.
• Ability to understand client business needs and technical constraints with understanding of relevant sectors.
• Ability to navigate ambiguous situations, solve problems, and scale solutions effectively within a large organization.
• Excellent communication skills, with an ability to tailor messages for both technical and business audiences.