Product Manager, Authenticity Guarantee
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the team and the role:
eBay's “Authenticity Guarantee” is a service designed to help buyers shop with confidence. Our internal and third-party authenticators physically inspect all eligible items before they are shipped to buyers. Buyers browse and shop eBay's listings with the "Authenticity Guarantee" badge. After buying an eligible item, the seller ships the item directly to a team of qualified, professional authenticators. The authenticators thoroughly inspect and verify the item's authenticity before it is shipped out to the buyer. Find more information about the program here.
The Authentication Tech team focuses on the end-to-end tech experience for our warehouse operators and authenticators. The aim is to build scalable, operationally efficient, and innovative tools to empower our teams. As a Product Manager on the Authenticity Guarantee team, you will be responsible for delivering on the vision of the Authenticity Guarantee program by enhancing our eBay-built platform used in all of our authentication facilities. This warehouse tool tracks items end-to-end as they enter our facilities, receive authentication, and ship out of our facilities to buyers; it provides reporting and inventory tracking capabilities needed for the operation as well.
Key responsibilities will include building, prioritizing and launching new features to support warehouse operations, improve productivity, and partnering with internal and third-party team members to launch new initiatives.
What you will accomplish:
Own and deliver new feature enhancements to our authentication technology platform
Work with customers, internal partners, engineering, and design to define functionality and requirements
“Be the customer” and develop a deep understanding of the Authenticity Guarantee process and customer experience. Understand the warehouse operation and prioritize enhancements to save time, cost, and improve operational efficiency
Dive "into the weeds" and work through key details with engineers and designers
Have a platform thinking attitude about how to build out new features to accomplish goals for a variety of business needs
What you will bring:
3+ years of experience in Product Management, ideally with a focus on B2B tools or Warehouse Management Systems
Bachelor's or equivalent experience in Computer Science, Computer Engineering, MIS, Human Computer Interaction, Operations, or Design preferred
Data analysis experience and skill (SQL, Tableau, Advanced Excel)
Experience in ecommerce, fulfillment, or distribution
Excellent communication skills and ability to lead meetings and drive agenda with both internal team members and external collaborators
Strong troubleshooting / problem solving skills.
Ability to work on multiple projects, issues, and tasks simultaneously.
The base pay range for this position is expected in the range below:
C$110,400 - C$147,400Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including RRSP eligibility, various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
This job posting relates to an existing vacancy within eBay.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility.
Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. The eBay Careers website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.