Retail Market Manager

As a Retail Market Manager, you will use your expertise to create a radically helpful customer experience that brings the magic of Google to life. You will work with executive management and play an integral role in shaping and supporting business and operational strategy. You will work primarily with retail operations teams to ensure consistency, provide guidance, facilitate training, and offer support. You will inspire and coordinate with teams to execute on the in-person customer experience goal locally.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Oversee day-to-day retail operations, including the management of full-time employees (FTEs), on-site vendors, events, reporting, inventory, and merchandising compliance. Navigate on-the-ground operational needs, providing assistance to ensure seamless execution.
• Manage and report on store performance and customer experience metrics to drive informed business decisions.
• Evaluate and respond to customer feedback, striving to create a unique "Google" experience that exceeds expectations.
• Act as the primary liaison between stakeholders (e.g., Retail Ops, Marketing, and PR) and the retail team to ensure ideas are successfully developed and executed.
• Maintain store team readiness by providing updates on new products and programming while using customer feedback to reinforce service standards.

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
  
• 10 years of experience in merchandising, project management and retail store operations.
• Experience with vendor management and operations management in a retail environment.
• Experience working on business strategy and store performance management.

Preferred qualifications:

• 10 years of experience in retail operations.
• 7 years of experience leading to multiple retail locations or equivalent.
• Experience working with cross-functional teams, vendor partners, and external agencies.
• Ability to build and manage teams in ambiguous environments.
• Ability to travel globally up to 40% of the time.
• Excellent written and verbal communication skills, including planning, execution and follow-up.