Developer Experience & Operations Engineer

Summary

The Apple Services Engineering (ASE) team is one of the most exciting examples of Apple’s long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on a massive scale, meeting Apple’s high expectations with high performance to deliver a huge variety of entertainment in over 35 languages to more than 150 countries.

These engineers build secure, end-to-end solutions. They develop the custom software used to process all the creative work, the tools that providers use to deliver that media, all the server-side systems, and the APIs for many Apple services.

Thanks to Apple’s unique integration of hardware, software, and services, engineers here partner to get behind a single unified vision. That vision always includes a deep commitment to strengthening Apple’s privacy policy, one of Apple’s core values. Although services are a bigger part of Apple’s business than ever before, these teams remain small, forward-thinking, and cross-functional, offering greater exposure to the array of opportunities here.

Description

As part of the ASE Media QA SRE team, collaborate with engineering teams and Apple-wide organizations to improve the quality, adoption, and developer experience of QA SRE services. Drive continuous service improvements bypartnering across engineering, operations, and developer organizations to coordinate releases, improve operational readiness, and integrate developer feedback into future service capabilities.
Influence service strategy through cross-functional collaboration, operational excellence, and data-driven recommendations that improve platform reliability, service quality, and developer
productivity.

Minimum Qualifications

• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience and 3+ years of experience
• Partner with QA SRE, engineering teams, architects, and developer organizations to improve the quality, reliability, usability, and adoption of QA SRE services.
• Advocate for alignment between developer needs and engineering priorities by capturing developer feedback, operational learnings, and support trends to inform future service improvements.
• Drive service improvements by identifying recurring issues, gathering requirements, and translating developer and operational feedback into actionable engineering recommendations.
• Coordinate service launches, release readiness, developer communications, documentation, and operational readiness to support successful adoption of new capabilities.
• Design scalable operational processes, automation, and self-service capabilities that improve operational efficiency and developer experience.

Preferred Qualifications

• Lead major developer-impacting escalations by coordinating engineering response, stakeholder communication, root cause analysis, and long-term corrective actions.
• Influence service direction through developer feedback, operational experience, and cross-functional planning.
• Build cross-functional partnerships across engineering, developer support, communications, and business organizations to improve service delivery and execute strategic initiatives.
• Measure service health, developer experience, and adoption to identify improvement opportunities and provide data-driven recommendations to leadership.
• Develop documentation, training, and technical guidance that enable stable, reliable, and performant use of QA SRE services.