Sr Data Scientist

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

We are seeking an exceptional Data Scientist to transform our change and problem management analytics through advanced AI/ML capabilities and predictive modeling. This role will lead the development of cutting-edge data science solutions that drive operational excellence, leveraging recent AI trends to predict incidents, optimize change processes, and deliver actionable insights to executive leadership. You will be responsible for building sophisticated data mining frameworks, trend analysis models, and executive-level reporting dashboards that enable data-driven decision-making across technology operations.

Job Description:

Essential Responsibilities:

• Lead the development and implementation of advanced data science models.
• Collaborate with stakeholders to understand requirements.
• Drive best practices in data science.
• Ensure data quality and integrity in all processes.
• Mentor and guide junior data scientists.
• Stay updated with the latest trends in data science.

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Advanced Analytics & AI Implementation

• Design and deploy machine learning models to predict incident patterns, MTTR trends, and change risk factors
• Implement AI-powered anomaly detection systems for proactive problem identification
• Develop predictive algorithms for capacity planning, resource optimization, and risk assessment
• Build automated data pipelines integrating ServiceNow, incident management systems, and operational data sources

Executive Reporting & Data Visualization

• Create sophisticated, executive-ready dashboards and reports for CTO staff meetings and senior leadership
• Transform complex operational metrics into strategic insights
• Design real-time monitoring solutions with actionable KPIs and trend visualizations
• Deliver best-in-class data storytelling that drives strategic initiatives

Stakeholder Collaboration & Best Practices

• Partner with stakeholders to understand requirements
• Drive data science best practices, governance standards, and quality assurance frameworks
• Establish repeatable methodologies for data mining, trend analysis, and forecasting
• Present findings and recommendations to VP+ level stakeholders with clarity and impact

Data Quality & Mentorship

• Ensure data integrity, validation, and reliability across all analytical processes
• Mentor junior data scientists and analysts on advanced techniques and tools
• Stay current with AI/ML trends, emerging technologies, and industry best practices
• Foster a culture of continuous improvement and innovation in data analytics

Expected Qualifications

Required:

• 3+ years of hands-on experience in data science, machine learning, or advanced analytics
• Bachelor's degree in Computer Science, Statistics, Data Science, or related field (OR equivalent combination of education and experience)
• Proven expertise in Python, SQL, and modern ML frameworks.
• Strong experience with data visualization tools (Tableau, Power BI, or similar)
• Demonstrated ability to communicate complex technical concepts to executive audiences
• Strong AI hands on coding experience.

Preferred:

• Experience with IT operations, incident management, problem management and change management analytics.
• Familiarity with ServiceNow, ITSM platforms, or operational data systems.
• Background in predictive modeling, time-series forecasting, or anomaly detection
• Track record of delivering executive-level reporting and strategic insights.

Subsidiary:

PayPal

Travel Percent:

0

-

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range:

San Jose, California | ($143,500.00 - $212,850.00 Annually)

Additional Location(s) | Pay Range:

No other locations are assigned to this requisition currently.Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable. This role is also eligible for a range of benefits which may include, medical, dental, vision, life and disability insurance, parental and family leave, 401(k) savings plan, paid time off, and other benefits. For more information visit https://www.paypalbenefits.com.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.