AI Platform Customer Service Professional
AI Platform Customer Service Professional
Today, every organization needs to be digital, powered by data, running in a multi-cloud world, ready to take on anything. Our Consulting team assesses customer’s strategic, organizational and business challenges and uses in-depth industry knowledge to offer technical solutions that apply to future business environment and operational objectives to help our Dell Technologies gain market share and increase efficiency.
Dell Technologies Federal supports the US Military, Intelligence Agencies, Law Enforcement and Civilian Services of the US Government, we pride ourselves on providing tailored, mission-focused support to these organizations.
Join us to do the best work of your career and make a profound social impact as an AI Platform Customer Service Professional on our Consulting Team in Virginia.
What you’ll achieve
As an AI Platform Customer Service Professional, you will provide technical and consultative guidance for solutions opportunities on a range of complex engagements and deliver technical architectural design, strategies and solutions for engagements.
You will:
- Develop and maintain long-term customer relationships that promote loyalty, adoption, and program growth.
- Communicate AI and machine learning concepts in clear, approachable language and explain product value, features, and use cases.
- Troubleshoot complex technical issues, collaborate closely with engineering teams, and escalate critical concerns as needed.
- Analyze customer usage data to identify trends, opportunities, and pain points, and create targeted success strategies.
- Guide customers through product updates, new features, and workflow changes to ensure a smooth and positive experience.
- Travel up to 20% for on‑site installations, maintenance, and customer support.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- Basic understanding of AI/ML workflows and data-driven products.
- Strong communication, problem‑solving, and customer engagement skills.
- Experience gathering customer insights and driving product adoption.
- Ability to work cross‑functionally with technical teams in a fast-evolving environment.
- 8–12 years of related experience
- Experience with installation, customization and integration of highly complex architecture and technologies
- Experience with executing projects with approved methodology while adhering to margin, planning and SOW requirements
- Excellent interpersonal, written and verbal skills to be able to influence and interact with confidence and credibility at all levels within the Dell Technologies companies, customers, partners and vendors
Desirable Requirements
•Bachelor’s degree
•Industry technical certifications
•Advanced knowledge of business/technology transformation programs such as Digital. IT, Security and Workforce
Compensation
Dell is committed to fair and equitable compensation practices. The Total Target Compensation range for this position is $155,550 - $201,300, which includes base salary and commissions.
Benefits and Perks of working at Dell Technologies
Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.