Billing Operations Lead

Lyft•Apply•Published 2 hours ago•First seen 2 hours ago

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

The Lyft Business and Lyft Media teams are revolutionizing how companies, brands, and organizations engage with the Lyft platform, shaping the way they view transportation and creating unique advertising opportunities. We are solving big problems, and meeting the needs of our clients and their people, from employees to customers to advertisers, in a whole new way. We are committed to always delivering best in class customer service. Our work is fun, challenging and rewarding and we are looking for customer-focused team members passionate about solving problems and delighting our customers.

As the Billing Operations Lead, you will oversee and optimize the billing processes that are crucial to Lyft Business’s financial health. Your role will be pivotal in ensuring seamless billing operations, enhancing customer satisfaction, and driving efficiency at scale, embodying our value of operational excellence. You’ll work closely with cross-functional teams, including finance (FP&A, accounting), sales, operations, engineering, and customer support, to develop, manage, and scale billing programs that align with Lyft’s goals.

Responsibilities:

Oversee the billing operations process, ensuring accuracy, timeliness, and compliance with company policies and industry regulations for Lyft Business.
Own the accuracy and timeliness of complex invoice calculations and billing adjustments, including rebates, credits, and contract-specific pricing models.
Own month-end and quarter-end close processes for Lyft Business billing, including revenue reconciliation and variance analysis.
Develop and maintain SOPs, process documentation, and training materials for billing operations procedures.
Support quarterly and annual financial audits, ensuring billing documentation and processes meet SOX compliance requirements.
Identify opportunities to enhance existing billing systems, implement improvements, and maintain system integrity.
Collaborate with cross-functional teams, including Sales, Sales Operations, FP&A, Product Management, Engineering (Product, CRM, IT Corp, and FinTech), and Customer Support, to assess business needs and drive scalable billing solutions aligned with organizational OKRs and operational goals.
Develop and launch initiatives aimed at streamlining billing operations and reducing billing errors, working closely with the AR team on customer impact mitigation.
Assess and manage stakeholder expectations and ensure key stakeholders and decision-makers are bought-in on key initiatives and milestones.
Analyze billing data to identify trends, discrepancies, and areas for improvement, providing actionable insights to leadership.
Ensure all billing activities comply with relevant laws and regulations, and prepare detailed reports on billing operations for management review.
Serve as technical lead and mentor for billing specialists, providing guidance on complex billing scenarios and process improvements.

Experience:

Bachelor’s degree in Finance, Accounting, Business Administration, or a related field or equivalent experience required.
4+ years of experience in billing operations or finance; technical experience is a strong plus.
Proficiency with SQL or similar data analysis tools for billing data analysis and reporting.
Experience with B2B and usage-based billing processes is strongly preferred; experience with rebate calculations and complex pricing models is a plus.
Understanding of billing regulations and compliance requirements within the industry.
Experience with billing software and systems; proficiency in GSuite and Salesforce; familiarity with project management tools is preferred.
Strong analytical abilities with a keen eye for detail and a commitment to accuracy.
Proven ability to identify issues, develop solutions, and implement changes effectively.
Excellent verbal and written communication skills, with the ability to convey complex information clearly to diverse audiences.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.

Benefits:

Great medical, dental, and vision insurance options with additional programs available when enrolled
Mental health benefits
Family building benefits
Child care and pet benefits
401(k) plan with company match to help save for your future
In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
Subsidized commuter benefits
Monthly Lyft credits and complimentary Lyft Pink membership

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the San Francisco area is $88,000 - $110,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.