Technical Program Manager, General Operations

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers. Google is an engineering company at heart. We hire people with a broad set of technical skills who are ready to take on some of technology's greatest challenges and make an impact on users around the world. At Google, engineers not only revolutionize search, they routinely work on scalability and storage solutions, large-scale applications and entirely new platforms for developers around the world. From Google Ads to Chrome, Android to YouTube, social to local, Google engineers are changing the world one technological achievement after another.

Responsibilities

• Support enterprise platforms (e.g., first-party and third-party) through participation in on-call, issues troubleshooting, root cause analysis and testing.
• Ensure quality of operational processes by working with cross-functional organizational units (e.g., incident management, problem management, capacity management, availability management, change management and new product introduction).
• Manage multiple programs involving analysis and availability/efficiency improvements. Develop and prepare project documentation, presentations and tracking reports to provide detailed current status of each project.
• Use technical judgment to drive project delivery, technology reviews, test proposals and build consensus. Present your team's analysis and recommendations to internal stakeholders, including executive management.

Minimum qualifications:

• Bachelor's degree in Engineering or equivalent practical experience.
• 2 years of experience in debugging and troubleshooting Salesforce production support issues.
• Experience with Software Development Life Cycle (SDLC), system integration and enterprise software architecture.

Preferred qualifications:

• 2 years of experience in managing cross-functional or cross-team projects.
• Experience in supporting third-party applications (e.g., Intellum, ServiceNow, Verint).
• Experience in working with web technologies, Application Programming Interface (API) design and development, back-end systems, and coding in Java or Python.
• Experience in designing, implementing and testing applications, integrations and systems.