Fraud Consultant - Ecommerce

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

What you need to know about the role
This is a customer-facing technical role that supports Account Managers in delivering PayPal’s Risk and Fraud Mitigation Solutions. The role exists to help merchants identify fraud risks and implement strategies that protect revenue and reduce exposure.

Meet our team
The Risk as a Service team supports all merchant-facing risk engagements across PayPal. We partner closely with Account Managers to present fraud solutions, demonstrate ROI, and design tailored fraud strategies. The team also enables and trains merchants to ensure successful adoption.

Your way to impact
You will help maximize PayPal and merchant revenue by reducing fraud and increasing transaction approval rates. This role delivers measurable value through stronger protection and optimized payment performance. Impact is measured by reduced chargebacks and improved overall approval rates.

Job Description:

Essential Responsibilities:

• Actively participate in the technical discovery phase with customers to understand their needs and requirements.
• Assist customers during the integration and onboarding process, ensuring smooth and successful deployment of solutions.
• Explain complex technical concepts to C-level executives and non-technical audiences, ensuring they understand PayPal's technology and value proposition.
• Record and review the solutioning process with the integration team to ensure technical and business requirements are met.
• Represent the technical voice of the customer internally, participating in product design and roadmap reviews to ensure customer needs are addressed.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Your day-to-day:
In your day-to-day role, you will….    

•   Engaging with Account managers in Pre-Sales discussions with merchants

• Product-related presentations and demonstrations
• Preparing merchant for the enablement of the fraud solution
• Working with Data Science Team to determine the best fraud strategy
• Enabling the product and training the merchant in its use
• Providing guidance to Product Team for new features based on customer input, and implementation/support
• Maintain records in SalesForce of all activities related to engagement with merchants
• Prepare training materials and engage with merchants to deliver them
• Set up new merchants on the fraud mitigation solution
• Interact with the sales teams to provide support and answer questions related to products, fraud mitigation and best practices.
• Provide support to Sales teams during merchant-facing calls

What do you need to bring: 

• Solid understanding of eCommerce fraud and mitigation strategies
• Understanding the eCommerce transaction process and interactions with consumer, merchants and issuing banks.
• Highly flexible, able to prioritize multiple projects and deadlines to execute well in a fast-paced, rapidly evolving organization.
• Experience working with both technical and Executive staff within the company.

Subsidiary:

PayPal

Travel Percent:

5

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.