Head of Customer Engineering, Google Cloud
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As the Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside customers to provide AI first solution advice to find new workloads, accelerate workload migration, and remove technical blockers. You will foster a culture of technical ownership and understand the mechanics of architecture, delivery, and consumption across the Google Cloud portfolio.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Foster customer partnership and provide thought leadership related to cloud, cross-pillar solutions, and expansion opportunities to drive technical wins.
- Partner with business leadership to define technical go-to-market strategies and delivery plans, with a focus on winning new workloads and driving consumption within existing ones.
- Lead workload and opportunity review meetings and provide insight into how to achieve technical agreements and migration strategy, working directly with customers, partners, and prospects.
- Work cross-functionally across Google, partners, and the team to resolve technical roadblocks.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud native architecture in a customer-facing or support role.
- 3 years of experience as a manager leading teams in a technical customer-facing role within professional services or sales engineering.
- Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
- Experience leading technical conversations, demos, prototyping, or workshops with customers.
Preferred qualifications:
- Experience with software lifecycles, building tools, and architecting/developing software for scalable, distributed systems (e.g., data platform, AI/ML, infrastructure).
- Experience engaging with, and presenting to, technical stakeholders/executive leaders (e.g., delivering compelling messages by audience, asking strategic questions, leading conversations that drive accelerated value realization and business opportunity).
- Experience in leading customer engineering teams responsible for manufacturing sectors.
- Experience driving delivery and consumption plans for cross-pillar cloud solutions.