Associate Resource Coordinator (Remote)
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
As an Associate Resource Coordinator, you will provide critical support to the Resource Coordinators Professional Services team to ensure that resources are allocated effectively to customer engagements. You will work daily with our Resource Coordinators, Leadership and Project Managers for our professional services to ensure that all resource schedules are accurately reflected in our systems and analysis is conducted on those forecasted schedules. You will collaborate with other Services Operations team members to support this process, and report to the Manager of Services Operations globally.
What You'll Do:
Manage the Resource Request Queue to reflect staffing decisions for professional services engagements in PSA solutions (FinancialForce)
Create and manage resource requests and bookings for CrowdStrike’s professional services engagements and resources in PSA solution (FinancialForce)
Facilitate proper system hygiene in PSA tool by enforcing process compliance with consultants
Track and report internally on scheduling status for Professional Services to ensure timely scheduling and staffing of engagements
Help field incoming staffing inquiries from the delivery and sales team
Help maintain written policies and procedures for all assigned functions
Run reports and provide analysis on utilization trends, pipeline forecast and resource capacity that will support Resource Coordinators to make strategic scheduling and staffing decisions
Help maintain the Skills Repository and implement the skills program for resource management to ensure resource coordinators have accurate skills data to make efficient staffing decisions.
Manage and complete resource change requests, set up of new hires in PSA and other resource maintenance
What You’ll Need:
A four-year degree (or equivalent) with an emphasis in Business Management or related field
1 year performing similar duties to the above or 1-2 years experience demonstrating a strong working knowledge of customer service and operations; working knowledge of a professional services firm
Can handle multiple tasks at once using excellent organizational, time management, and project management skills
Exceptional written and verbal communication skills
Ability to interact professionally, harmoniously, and productively with customers and/or internal team members at all levels
Ability to operate in a fast-paced environment
#LI-AC1
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This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.Benefits of Working at CrowdStrike:
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
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CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $57,000 - $90,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.For detailed information about the U.S. benefits package, please click here.
Expected Close Date of Job Posting is:03-28-2026