Technical Program Manager III, AI Conversational Support, gTech

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

The US base salary range for this full-time position is $156,000-$229,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Drive and own the delivery of high-impact programs, from technical scoping and design through global launch, landing, and maintenance.
• Apply technical understanding to identify and resolve system-level blockers, guiding technical decisions within generative AI architecture, prompt engineering, and data pipelines.
• Influence and align cross-functional teams (e.g., engineering, product, UX) and stakeholders on program goals, technical approaches, and priorities, driving consensus and unblocking progress.
  
• Contribute to product and program strategy by identifying opportunities, defining clear project goals, and ensuring alignment with broader gUP objectives.
• Design, implement, and drive adoption of scalable frameworks, best practices, and data-driven OKRs to improve program execution, monitor health, and enhance communication with leadership.

Minimum qualifications:

• Bachelor's degree in a technical field, or equivalent practical experience.
  
• 5 years of experience in program management.
  
• Experience managing the software product development life-cycle.
• Experience contributing to AI/ML-based feature development.

Preferred qualifications:

• 8 years of experience in technical program management with emerging technologies.
• 5 years of experience managing cross-functional or cross-team projects.
• Experience guiding technical decisions and discussions.
• Ability to own and deliver cross-functional technical programs.
• Ability to influence without authority and drive consensus across engineering, product, and UX.