HR Contact Center Advisor

Job Details:

Job Description: 

This position requires candidates to upload a resume in English; you are welcome to upload multiple versions of your resume if you prefer but an English version of your resume will be required to be considered for this position.

The role is performed Monday to Friday from 9am to 6pm. Operational hours change to 8am to 5pm in alignment to Daylight Saving Time

Intel is a global leader in technology, renowned for our innovative processors and cutting-edge products that transform business and society worldwide. Our commitment to excellence extends beyond technology; we strive to enrich lives by fostering a culture of innovation and support. At Intel, our HR team plays a pivotal role in enabling this innovation by providing comprehensive support to our employees, ensuring they have the resources they need to succeed.

We are seeking a dedicated HR Contact Center Advisor to join our dynamic HR team in Costa Rica. As the first point of contact for employee inquiries, you will be instrumental in delivering exceptional HR services and enhancing the employee experience. This role involves managing cases related to the HR life cycle, engaging with employees through various communication channels, and collaborating across teams to resolve complex queries.

Key Responsibilities:

• Serve as the primary contact for employee inquiries, providing support through chat, email, and phone.

• Conduct thorough investigations and resolve HR-related issues with superb customer service.

• Perform extensive research of relevant guidelines to ensure accurate and timely resolution of employee concerns.

• Collaborate with multiple teams to address complex queries and improve organizational processes.

• Contribute innovative ideas to enhance customer engagement and cross-organizational collaboration.

As a successful candidate, you must possess:

• Exceptional customer service skills.

• Strong critical thinking and problem-solving abilities.

• Excellent communication skills, both written and verbal.

• Attention to detail and stakeholder management.

• Adaptability to work with ambiguity and a proactive approach to process improvement.

Join Intel's HR team and be part of a company that values innovation and employee success. If you are passionate about delivering exceptional customer service and eager to contribute to Intel's mission, we encourage you to apply for this exciting opportunity. Take the next step in your career and apply today!

Qualifications:

This position is not eligible for employment-based visa/immigration sponsorship. You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Experience would be obtained through a combination of prior education level classes, and current level school classes, projects, research and relevant previous job and/or internship experience.

Minimum Qualifications:

• Advanced proficiency in English.

• Currently pursuing a technical or bachelor’s degree in human resources, business administration, psychology, related fields, or 2+ years of experience in similar roles in lieu of a degree.

• 1+ year(s) of contact center experience and/or HR shared services experience.

Preferred Qualifications:

• 1+ year of experience with:

• HR tools such as Workday, ServiceNow, etc. Customer service and/or process improvement certifications

• Proficient knowledge in MS tools (Excel, Outlook, Word, etc.

Job Type:

College Grad

Shift:

Shift 1 (Costa Rica)

Primary Location: 

Costa Rica, San Jose

Additional Locations:

Business group:

Intel's Human Resources group is responsible for hiring, developing and retaining the best and brightest employees while continuing to strengthen the company's culture and values. Intel Human Resources provides first-rate, cost-effective services and support to employees worldwide and is dedicated to advancing Intel's business goals.

Posting Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Position of Trust

N/A

Work Model for this Role

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change.

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ADDITIONAL INFORMATION: Intel is committed to Responsible Business Alliance (RBA) compliance and ethical hiring practices. We do not charge any fees during our hiring process. Candidates should never be required to pay recruitment fees, medical examination fees, or any other charges as a condition of employment. If you are asked to pay any fees during our hiring process, please report this immediately to your recruiter.