Collaboration Platforms Administrator
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Job Description for Collaboration Platforms Systems Administrator (Remote)
Position Title: Collaboration Systems Administrator
Location: Bangalore, India (Remote)
Closest Office Address:
eBay Bangaloroo Office
Embassy Tech Village, Tower 3A Wing B (Iris), 10th Floor, Devarabisanahalli, Kadubeesanahalli, Bengaluru, Karnataka 560103
Employment Type: Full-Time, Contract
Note: Requires on-call rotation ~ 5 days per month.
About eBay's Collaboration Platforms Team
The Collaboration Platforms Team at eBay plays a critical role in optimizing and maintaining eBay’s suite of corporate communication and productivity tools.
Job Summary:
As the Collaboration Systems Administrator, you will manage and support eBay's collaboration tools, including Email, Google Workspace, Office 365, Cisco CES, Ironport, and Microsoft Exchange, Slack, Lucidchart, Figma, Monday.com. Your role involves ensuring the seamless operation, support and integration of these platforms to drive efficiency and innovation across the organization.
Key Responsibilities
Platform Management: Administer and maintain collaboration tools, including Google Workspace, Microsoft Exchange, Microsoft SharePoint and O365, Cisco CES and Ironport to meet eBay's evolving business needs.
Technical Support: Provide technical, escalation and backend support and solutions for collaboration systems.
Tool Integration: Assist in integrating various collaboration platforms to optimize processes and workflows.
Innovation and Improvement: Investigate new technologies and methodologies to further enhance collaboration capabilities.
Cross-Functional Collaboration: Work with other departments such as service desk, Information security, networking, etc. to implement and refine solutions that boost productivity and efficiency.
Stakeholder Engagement: Communicate effectively with stakeholders to gather requirements and deliver technology solutions that align with business objectives.
End-User Training and Support: Provide documentation to end-users, ensuring they can effectively utilize collaboration tools and systems.
Change Management: Coordinate, test, and plan changes to collaboration systems. Communicate these changes, which may include enhancements, maintenance, fixes, and emergency updates.
Required Qualifications
Technical Expertise: Strong knowledge and experience in managing collaboration platforms, including Email, Google Workspace, Office 365, Slack, Cisco CES, Ironport, Microsoft Exchange, and more.
Problem-Solving Abilities: Exceptional analytical skills, capable of addressing complex issues related to collaboration tools.
Communication Skills: Excellent verbal and written communication skills, with proficiency in U.S. English, able to effectively engage with both technical and non-technical stakeholders.
Large Corporate Environment Support: Has supported large environments with more than 10k users.
Preferred Qualifications
Experience: Senior level experience - 7+ years in roles focusing on collaboration platforms administration.
Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
Certification: Relevant certifications in technologies related to collaboration tools.
Work Environment
Scheduled Weekly Hours: Typically 40 hours per week, with flexibility for different working styles.
On-Call Responsibilities: We use a follow the sun model for on-call so the on-call shifts would be during the candidates normal shift working hours.
Send Resumes to: Ken MacIntosh kmacinto@ebay.com
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