Account Strategist, SBS Engage

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and our customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

As an Account Manager in Commerce, you will be in charge of a portfolio of Google Customer Solutions (GCS), Engage Commerce accounts. Providing them with digital marketing consultancy services, you will help advertisers grow their business and maximize their returns through a combination of one-to-one and scalable, yet customized, outreach approach.

You will work in partnership with advertisers to understand their strategies and increase their digital maturity through Google advertising solutions, as well as provide them with tactical implementation and maintenance support of their Google Ads accounts.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Manage a portfolio of Google Ads accounts by understanding their marketing objectives, sales journey and identifying opportunities for growth while managing risks.
• Pitch strategies or suggestions to advertisers through a consultative approach via online or in-person meetings.
  
• Implement creative ways to improve our customer relationships, tailor and share performance-enhancing suggestions aligned on priority growth areas.
• Identify key client stakeholders and handle effectively objections from clients. Build trusted relationships with advertisers and develop digital strategies for their success.
• Collaborate within the Sales team and Product Solutions team, to execute on a plan and ensure accountability to meet or exceed goals while prioritizing and delivering outstanding customer experience.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 2 years of experience in advertising, consultative sales, business development, online media environment, or marketing roles.
• Ability to communicate in English fluently, to engage with clients in the region.

Preferred qualifications:

• Master's degree in a business related field.
  
• 2 years of experience working in a complex, matrixed organization.
  
• 1 year of experience managing digital marketing and advertising campaigns, projects, and relationships with customers or agencies.
• Experience in sales, with the ability to be proactive and interested in contributing to the team.
• Ability to analyze data for book prioritization (internal) and customer post-sale reporting (external).