Account Manager, Google Customer Solutions

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

As part of GCS, the Engage team is designed to grow mid-sized businesses from all verticals and business models, through tailored solutions intended to meet a customer’s objectives.

As an Account Manager, you will be in charge of a portfolio of Google Customer Solutions (GCS), Engage segment. Providing them with digital marketing consultancy services, you will help advertisers grow their business and maximize their returns through a combination of one-to-one and scalable, yet customized, outreach and pitching approach.

You will work in partnership with advertisers to understand their strategies and increase their digital maturity through Google advertising solutions, as well as provide them with tactical implementation and maintenance support of their Google Ads accounts.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Manage a portfolio of 55 Google Ads accounts (specialized in commerce business model) by understanding customer needs, growth opportunities, retail and Consumer Packaged Goods (CPGs), quarterly seasonalities and growth drivers with digital marketing strategy.
• Pitch growth sales strategies to advertisers through a consultative approach via video call, phone, in-person meetings and email and collaborate within the sales team, aligning workflow and best practices.
• Balance between scalable sales activations of the book of business and high touch service for customers.
• Implement creative ways to improve our customer relationships, tailor and share performance-enhancing suggestions. Share and collaborate with Product team members on new feature development.
• Identify key client stakeholders (both AB and C-level of our customers and agencies), build rapport and effectively handle objections from them.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 2 years of experience in technology sales or working with customers in a sales role.

Preferred qualifications:

• 2 years of experience promoting cloud computing technologies to organizations across geographies and functions
  
• Ability to understand and work with new emerging technologies, methodologies, and solutions in the cloud/IT technology space.
  
• Ability to navigate Google tools to turn data into insight and sales opportunities.
• Ability to communicate with different audiences or stakeholders.
• Demonstrated presentation and communication skills.