Project Manager, Integrity Operations

Description

The Global Operations Integrity Operations Team strives to create a safe atmosphere for the Meta communities by way of outstanding support, education, and care for the various people around the world who use our platforms. We pride ourselves in helping prevent online and real-world harm by building fast, scalable support systems to address safety-related incidents on our products, and by influencing others to collaborate on cross-functional initiatives. The Project Managers on this team directly strengthen Meta’s business by minimizing reputational risk, regulatory fines, and user harm through strategic oversight of content integrity and safety initiatives. By optimizing review capacity and driving process improvements, this role ensures compliance and enhances user trust and engagement across Meta’s platforms

Responsibilities

Manage and improve day-to-day operations against quality and efficiency targets in a highly ambiguous and time-sensitive environment Work closely with Product Management, Engineering, Policy, Legal, Global Operations, Vendors, User Research, and UX teams Develop as an expert in RGS (Regulated Goods & Services) Policies Provide key operational insights into metrics and facilitate data-driven recommendations for resource allocation and workflow efficiency Use problem solving skills to resolve large and complex business problems Develop expertise of the integrity and support issues across Global Operations at Meta Ensure the quality of labeled data sets, ensuring alignment to Meta's policies and/or support processes Partner with team members to improve processes and tools of the team's labeling interfaces

Qualifications

3+ years of experience in an operations, technology, management consulting, or equivalent environment 1+ years of experience analyzing large datasets in SQL, Google Sheets or similar tools Experience communicating with a variety of audiences, including leadership Familiarity with AI prompting and tools Experience working in a fast-paced, dynamic environment Experience communicating with a variety of audiences, including engineering and technical teams Familiarity with policy and regulatory requirements related to online safety and integrity Avid user of our platform of products Experience in developing LLM modules Experience in an extremely fast moving area with constant changes and large variety of stakeholders

Compensation: $36.54/hour to $114,000/year + bonus + equity + benefits