Workplace Services Manager

At Google, we aim to foster Googley work environments that are collaborative, friendly and fun. The Facilities Management team brings our spaces to life as you oversee the daily operations of our offices. While roles with similar names at other companies can be far more mundane, you're a creative, organized customer service specialist, who takes pride in seeing things run smoothly and efficiently. You go out of your way to make sure that clients are not only satisfied, but singing Google's praises. You're comfortable in a fast-paced environment with the highest standards of excellence. You aren't afraid to have fun with your job, and bring an enthusiasm, dedication and a collaborative spirit to build and maintain office spaces that facilitate some of the world's most cutting edge innovation.

The Real Estate and Workplace Services (REWS) team creates inspiring spaces and innovative services that bring Google’s culture and values to life. We build and maintain all aspects of what keeps our Googley workspaces operating seamlessly across multiple cities and regions globally. We also manage the industry-leading services that help make Google a great place to work -- from how we design healthy and collaborative workspaces, create energizing food experiences, provide convenient transportation and fitness options, to delivering environments where Google and our employees can thrive.

Responsibilities

• Lead pivotal workplace operations, encompassing capacity planning, process implementation, and vital future site expansions. Direct insourced and outsourced teams across building technical services and daily site operations, maintaining agility amidst constant environmental changes.
• Deliver exceptional user experiences by partnering deeply with Googlers to understand needs. Act as the primary interface for services, influencing internal stakeholders and clients to achieve consensus and customized solutions effectively.
• Collaborate cross-functionally with APAC partners, IT, HR, and Finance to drive regional initiatives. Oversee fiscal responsibilities, comprehensive data analysis, and mergers and acquisitions integration while ensuring cohesive service delivery across the matrixed organization.
• Serve as a trusted strategic partner to business leaders, enhancing employee experience through communication.

• Provide strategic input on real estate decisions, including build-outs and consolidations, while aligning closely with peers to ensure consistent best practices across all regions.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of combined facility management and service experience with an emphasis on facilities, hospitality, corporate services, property management or equivalent office management experience within an organization.

Preferred qualifications:

• Experience developing and managing budgets (including capital budget justification).
• Experience effecting strategic change and initiatives where prudent.
• Agreement management expertise, including ensuring compliance with the terms and conditions, change governance, and agreement performance management.
• Ability to think 'out of the box' and bring creative, nonstandard, and innovative solutions to the table.