Manager, Corporate Sales Growth
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
We are seeking an experienced Sales Manager - Customer Growth to lead a team of 6-8 farmer Account Managers (mixed Comm 1 and Comm 2) in our EMEA Commercial organization. You will drive customer expansion, retention, and advocacy while developing strategic account management talent.
What You'll Do:
Team Leadership:
Lead, coach, and develop team of 6-8 Account Managers
Drive team to exceed expansion ARR targets ($5-7M annually)
Achieve team NRR of 125%+ consistently
Maintain customer satisfaction >90% and churn <5%
Coaching & Development:
Conduct weekly 1-on-1s focused on account strategy and relationship development
Coach on QBR delivery, whitespace identification, and expansion selling
Develop strategic account planning capabilities
Build consultative selling and customer advocacy skills
Account Strategy:
Review and approve account plans for strategic customers
Participate in executive-level QBRs for key accounts
Identify and remove barriers to expansion
Drive cross-sell/upsell initiatives
Performance Management:
Monitor NRR, expansion pipeline, and customer health metrics
Address underperformance and churn risks proactively
Recognize and reward customer advocacy and expansion wins
Manage performance improvement plans
Customer Advocacy:
Build customer reference program
Drive case studies and testimonials
Ensure voice of customer is heard internally
Escalate and resolve customer issues
What You'll Need:
2-4 years of account management or customer success leadership experience
3-5 years of individual contributor account management with 120%+ NRR
Track record of leading teams to exceed expansion targets
Strong strategic account planning and coaching skills
Experience with QBR programs and customer advocacy
Salesforce and customer success platform proficiency
Fluency in English; additional European language preferred
Bonus Points:
Cybersecurity or enterprise SaaS management experience
Experience managing remote teams across multiple countries
Customer success methodology certification
Track record of building high-performing farmer teams
#LI-RG1
Benefits of Working at CrowdStrike:
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.