Technical Program Manager, Fleet Specialized Operations Services

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Establish and maintain a position as an advisor and advocate for internal customers for services deployed in non-Google owned data centers.
• Work with customer technical leads, executives, and partners to manage and deliver infrastructure and operations projects.
• Work closely with operations managers, data center technicians, and partner teams in order to improve processes and identify efficiencies that can be executed on.
  
• Be a trusted expert in data center operations, and provide effective operational and technical advice around processes and execution. Channel customers’ feedback to the delivery project management team to ensure excellent in-production experience.
• Develop best practice recommendations based on experience gained during customer engagements and identify and implement process improvements.

Minimum qualifications:

• Bachelor's degree in a technical field, or equivalent practical experience.
  
• 2 years of experience in program management within operations, account management or client services role.
• Experience working with cross-functional and global teams and customer bases.

Preferred qualifications:

• Experience within an organizational setting (e.g., PMO, geographic dispersion, etc.).
• Experience in data center operations.
• Ability to present materials to a range of partners on both technical and non-technical matters.
• Ability to travel 20% of the time as needed.
• Excellent communication, project and stakeholder management skills.