Engagement Lead

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

PayPal World is an ambitious, global initiative to connect the world’s largest digital wallets and payment systems. In this role, you will help shape the future of interoperable payments by leading technical wallet integrations, regional partnerships, and end-to-end enablement of PayPal World across key geographies.

As Senior Engagement Manager, you’ll sit at the intersection of platform technology, partnership enablement, and market expansion. You’ll work closely with global partners (wallets, gateways, regulators), engineering, and product strategy to operationalize wallet interoperability. Your goal is to ensure seamless, scalable integrations and high-performing customer experiences for users of PayPal, Venmo, and participating wallets across the PayPal World.

Job Description:

Essential Responsibilities:

• Scope: The project & program responsibilities are focused on internal information system-specific project tasks or non-technical project completion using an internal customer perspective, both typically from initiation through delivery.
• Develop comprehensive project plans and manage project portfolios.
• Lead and mentor project teams.
• Coordinate efforts across various teams to maintain progress and quality.
• Identify and mitigate significant project risks.
• Ensure all deliverables meet rigorous quality standards.
• Provide strategic updates to senior stakeholders.
• Manage project budgets and resources effectively.

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Meet the team

This role is part of the CTO’s Office, embedded within the PayPal World engineering and product group, and focuses on delivering the next generation of cross-wallet payment orchestration. You’ll collaborate with product managers, technical program managers, AI product leaders, and regional business teams to launch and scale intelligent wallet integrations, informed by customer insights and market readiness.

This job requires 25% travel.

Your way to impact

You will partner with Engagement Lead to drive wallet integration strategy across new and existing corridors - from discovery and authentication to routing, payment authorization, and reconciliation. You will partner on defining wallet-agnostic capabilities that support AI-native payments, including tokenized handshakes, multi-wallet preference systems, and interoperable checkout flows. Your work will ensure merchants and consumers can transact confidently, regardless of the wallet they use.

Your day-to-day

Wallet integration

• Lead wallet partner onboarding and integration planning for PayPal World in partnership with Lead Engagement Managers, Lead Solution Engineers
• Partner with engineering to validate test cases, certify integrations, and build scalable orchestration for cross-wallet experiences

Cross-functional collaboration and enablement

• Work across product, engineering, design, and data teams to ensure integrations are aligned with PayPal World architecture and roadmap
• Support compliance and localization for each corridor, ensuring integrations meet country-specific regulations, AML/KYC requirements, and user experience standards
• Liaise with business development teams to define wallet integration success criteria and GTM timelines

Ecosystem and customer voice

• Serve as the voice of wallet partners and their customers, ensuring interoperability solves real-world friction points
• Execute engagement framework to support ongoing integration, optimization, and lifecycle management

What you need to bring

• 6+ years in engagement management, technical account management, or product/implementation roles within payments or fintech
• Deep understanding of digital wallets, payment gateways, orchestration platforms, and regional networks (e.g., UPI, WeChat, PayPal, Venmo etc)
• Proven success managing complex partner integrations across technical and regulatory environments
• Familiarity with LLMs, agentic product architectures, or AI-assisted integrations is a plus
• Experience working with APIs, payment protocols, tokenization, and reconciliation systems
• Bachelor's degree in Computer Science, Engineering, or a related field preferred
• Excellent communication, cross-cultural collaboration, and project management skills

Our Culture

We take care of ourselves, each other, and our communities.

Employee & Culture

We cultivate a welcoming and fun culture that inspires people to create the best work of their careers while rewarding ingenuity, determination, and diverse perspectives.

Holistic benefits

Everyone who works at PayPal is provided with generous health, wellness, and financial plans, so they can feel secure about their future while building the future of money.

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.