Sr. Product Marketing Manager, AWS Product Marketing, Amazon Connect
Amazon Web Services•Published 1 days ago•First seen 17 hours ago
Are you an experienced marketer who loves bringing product value propositions to life through great storytelling? Do you enjoy working with customers and engineering teams to build products that delight users?
Product Marketing is critical to building the right products for customers and creating differentiated value propositions that form the core of our storytelling. Product Marketing managers work closely with customers, product and field teams, analysts, and press, synthesizing diverse perspectives and connecting the dots between customers and AWS capabilities.
In this role, you will be responsible for Amazon Connect and related customer experience capabilities. You'll craft compelling stories and content—presentations, whitepapers, infographics, webinars, customer success stories, product videos—that land our value proposition. You'll demonstrate an understanding of Amazon Connect customers, our product, and the market while regularly engaging with customers, analysts, and partners to drive advocacy. You'll plan and execute marketing initiatives at events to showcase Amazon Connect innovation and work closely with AWS field teams to maintain internal sales hubs with current resources and enablement content. You'll partner with marketing teams across web, campaigns, demand generation, field, and events to drive global marketing initiatives, continuously measuring and improving product marketing effectiveness.
AWS offers over 200 fully featured services from data centers globally. You'll work on Amazon Connect's AI-powered customer experience platform, along with related Analytics, Developer Tools, Databases, Agentic, Observability, and Security capabilities.
We are looking for builders with experience working directly with customers, analyzing data from multiple sources, and who thrive working with engineering teams to influence product outcomes while building value propositions that educate and inspire customers. We seek individuals who can operate at both broad and deep levels, understand our technology with the same depth our customers do, and think like a technologist and business leader simultaneously.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
USA, CA, San Francisco - 157,100.00 - 212,600.00 USD annually
USA, CA, Santa Clara - 157,100.00 - 212,600.00 USD annually
USA, WA, Seattle - 142,800.00 - 193,200.00 USD annually
Product Marketing is critical to building the right products for customers and creating differentiated value propositions that form the core of our storytelling. Product Marketing managers work closely with customers, product and field teams, analysts, and press, synthesizing diverse perspectives and connecting the dots between customers and AWS capabilities.
In this role, you will be responsible for Amazon Connect and related customer experience capabilities. You'll craft compelling stories and content—presentations, whitepapers, infographics, webinars, customer success stories, product videos—that land our value proposition. You'll demonstrate an understanding of Amazon Connect customers, our product, and the market while regularly engaging with customers, analysts, and partners to drive advocacy. You'll plan and execute marketing initiatives at events to showcase Amazon Connect innovation and work closely with AWS field teams to maintain internal sales hubs with current resources and enablement content. You'll partner with marketing teams across web, campaigns, demand generation, field, and events to drive global marketing initiatives, continuously measuring and improving product marketing effectiveness.
AWS offers over 200 fully featured services from data centers globally. You'll work on Amazon Connect's AI-powered customer experience platform, along with related Analytics, Developer Tools, Databases, Agentic, Observability, and Security capabilities.
We are looking for builders with experience working directly with customers, analyzing data from multiple sources, and who thrive working with engineering teams to influence product outcomes while building value propositions that educate and inspire customers. We seek individuals who can operate at both broad and deep levels, understand our technology with the same depth our customers do, and think like a technologist and business leader simultaneously.
Basic Qualifications
- 6+ years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience building, executing and scaling cross-functional marketing programs
- Experience leading go-to-market for consumer software or hardware product launches
Preferred Qualifications
- Experience using any of SQL or other analytical tools for conducting data analysis
- Experience with customer segmentation, profiling, and targeting
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, San Francisco - 157,100.00 - 212,600.00 USD annually
USA, CA, Santa Clara - 157,100.00 - 212,600.00 USD annually
USA, WA, Seattle - 142,800.00 - 193,200.00 USD annually