Technical Program Manager, Sales Operations

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

The Global Submarine Networks (GSN) team designs, builds and operates the subsea network used by Google to provide the products and services. The team collaborates with internal stakeholders and suppliers to create construction agreements, oversee the delivery of each cable system, then operate and maintain that infrastructure for reliability and security.Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Responsibilities

• Transform prospective customer and business requests into detailed technical specifications for custom submarine cable solutions, including delineating hand-off points at colocation centers and creating technical diagrams.
• Partner with business team and new customers and manage the end-to-end contracting process for infrastructure business.
• Act as an internal customer advocate by tracking related infrastructure builds to identify key areas of opportunity and potential risks to customer delivery.
• Ensure that customers receive the specific technical solutions they purchased and that these solutions are operationally supportable by working with Network Delivery and Service Management teams.
• Manage the technical handoff and documentation process for customer deliveries, including detailed engineering specifications.

Minimum qualifications:

• Bachelor's degree in a technical field, or equivalent practical experience.
• 5 years of experience in program management.
• 5 years of experience in submarine cable systems or the telecommunications industry.
• Experience in Salesforce for agreement management and other project tracking tools.

Preferred qualifications:

• 5 years of experience in managing cross-functional or cross-team projects.
• Knowledge of subsea networking tests, including landing station configurations, beach manholes, and fronthaul infrastructure.
• Excellent problem-solving and communication skills with the ability to construct, articulate, and defend messages or insights from analysis.