Advisor, Services Project Program Management (I7)
Advisor, Services Project/ Program Management (I7)
It takes something special to drive the development and implementation of new and exciting products and services. That’s a job for our Services Project and Program Management team within Professional Services. The team works closely with sales, customer service, partners, customers and other technical support groups in cross-functional teams. Together, they manage the lifecycle of highly complex, high risk projects - from design to delivery.
Join us to do the best work of your career and make a profound social impact as a Project Manager, Dell Technology Managed Services on our Services Project/Program Management Team in Bangalore.
What you’ll achieve
As a Project Manager, you will supervise external clients’ projects from initiation through to delivery, ensuring technical compatibility and coordinating interdepartmental activities so the product or project is completed on schedule and within budget constraints.
You will:
• Manage the performance standards and practices of ITSM, Delivery Assurance, risk and issue mitigation for service quality and excellence
• Monitor, measure, analyse and report delivery performance to delivery management and customer for service transparency and accountability
• Manage Customer Service relationships and coordinate key activities between delivery for seamless customer support
• Manage problems and proactively lead investigations into known issues to ensure service and infrastructure stability
• Facilitates process related meetings i.e. Change Advisory Board (CAB) meetings, Daily Operations meetings (incident), Problem Review meetings, Release Management meetings, etc
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
• Should the 6-8 of Professional years and 5+ITIL Experience in Core Incident / Problem / Change management working knowledge
• SNOW / Remedy and or other reporting tools working knowledge
• Dashboard creation, trend analysis, Presentation skills etc.
• Possesses operational command of the business
• Possesses strong product/technology/industry knowledge
Desirable Requirements
•Bachelors' degree
• ITIL Foundation, ITIL V3 Intermediate, ITIL V4
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: 31 Jan 2026
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.