Sr Manager, Product Operations

PayPal•Apply•Published 4 days ago•First seen 3 days ago

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

PayPal is committed to building and scaling the next generation of payment integration technologies for merchants, consumers and developers globally. This team is part of the CTO’s organization and designing future-forward technologies and experiences to enable global commerce. Platform technologies built by this team will be instrumental in helping drive PayPal’s global reach through best-in-class technology solutions.

We are seeking an experienced and strategic Senior Manager, Product Operations to lead and scale operations that support global teams building next-generation infrastructure technologies and platforms for API adoption in global payment solutions. This leader will play a pivotal role in driving operational excellence, aligning cross-functional teams, and creating the processes and frameworks that enable seamless collaboration and execution across the organization.

This job requires no travel.

Job Description:

Essential Responsibilities:

Scope: The project & program responsibilities are focused on the delivery of a product or computer-based system from design to release for customers.
Plan and manage a portfolio of engineering operational programs.
Provide technical guidance and support to program teams.
Establish and maintain program management processes and standards.
Monitor program progress and performance against objectives.
Communicate program status and issues to senior leadership.
Manage program budgets and resources.
Foster a culture of continuous improvement and innovation.

Expected Qualifications:

8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Experience with program management methodologies and tools within an engineering environment.

Additional Responsibilities & Preferred Qualifications:

As the Senior Manager, Product Operations, you will oversee planning, business reviews, and global discussions to ensure alignment and delivery on strategic goals. Your expertise in business analytics, operations, and global team management will be critical in enabling teams to build scalable, secure, and innovative platforms that meet the needs of developers and integrators worldwide.

Build and execute operational strategy:

Develop and implement the operational strategy to support global teams building infrastructure technologies and platforms, ensuring alignment with organizational objectives.
Partner with planning executives to drive annual and quarterly planning, goal setting, resource allocation, and budget management. Lead business reviews to evaluate progress and identify areas for improvement.
Leverage business analytics and reporting to provide actionable insights that guide strategic decisions. Monitor key metrics to measure team performance, infrastructure scalability, and project success.
Proactively identify risks and dependencies across projects, developing mitigation plans to ensure timely and successful delivery of initiatives.

Drive global scale:

Act as a central point of coordination for leadership updates, ensuring stakeholders are informed about progress, challenges, and outcomes.
Partner with product & engineering leaders to sustainably and continually monitoring KPIs like (but not limited to) time-to-market, customer satisfaction, integration quality.
Support geographically distributed teams with tailored frameworks and tools that address regional needs, regulatory requirements, and cultural considerations.

Team collaboration:

Partner closely with engineering, design, data science, and operations teams to ensure alignment on business goals, product delivery, and customer satisfaction.
Represent the organization internally and externally with clarity and confidence, communicating the value and vision of the platform to senior executives, partners, and stakeholders.

What you need to Bring

10+ years of technical and business operations management, with at least 5 years leading operations teams focused on platform technologies.
Strong communication skills in English and ability to drive cross-functional leadership needed.
Prior experience in financial technologies, banking, finance sectors in global markets is a plus.
Bachelor’s degree in business, operations, or a technical related field. MBA or equivalent advanced degree is strongly preferred.

Our Culture

We take care of ourselves, each other, and our communities.

Employee & Culture

We cultivate a welcoming and fun culture that inspires people to create the best work of their careers while rewarding ingenuity, determination, and diverse perspectives.

Holistic benefits

Everyone who works at PayPal is provided with generous health, wellness, and financial plans, so they can feel secure about their future while building the future of money.

Subsidiary:

PayPal

Travel Percent:

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range:

San Jose, California | ($176,500.00 - $262,350.00 Annually)

Additional Location(s) | Pay Range:

No other locations are assigned to this requisition currently.Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable. This role is also eligible for a range of benefits which may include, medical, dental, vision, life and disability insurance, parental and family leave, 401(k) savings plan, paid time off, and other benefits. For more information visit https://www.paypalbenefits.com.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.