Account Manager, SBS Scaled, Google Customer Solutions

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

As an Account Manager for Small Business Sales, you will aim to align sales activity with customer success to drive long-term growth sustainability at scale. You will work as a part of a highly engaged team and persistently explore and uncover business opportunities for Google's clients.Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Work towards assigned goals while prioritizing and delivering an excellent customer experience to Google's agencies and advertisers.
• Implement creative ways to improve agency and customer relationships, tailor performance-enhancing suggestions, and promote relevant products and services.
• Communicate with customers/agencies proactively via phone, email or direct contact.
• Provide advice and help advertisers achieve the best Return on Investment (ROI) by working closely with them in a consultative role.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• Experience in sales pitching, business communication and account management.

Preferred qualifications:

• Experience working toward goals.
• Experience managing and customizing for a customer base.
• Ability to lead, motivate, and collaborate effectively with others.
• Excellent communication and presentation skills; ability to multi-task and manage multiple projects while paying close attention to detail.