Director, SMB Australia

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Fueled by a belief that access to financial services creates opportunity, PayPal is committed to empowering people and businesses to thrive in the global economy. Small and Medium-sized Businesses (SMBs) are the lifeblood of society, representing approximately 50% of global GDP and a critical growth engine for PayPal.

The SMB team is accountable for the global business and financial performance of PayPal’s SMB segment, setting commercial priorities, developing differentiated value propositions, and driving cross-functional execution across sales, marketing, partnerships, servicing, and product.

Australia is a strategically important market for PayPal’s SMB business. The Director, SMB Australia will be accountable for the financial performance and long-term growth of PayPal’s SMB portfolio in Australia, aligned to global strategy and local market dynamics.

Job Description:

Essential Responsibilities:

• Act as an advisor or counsel to influence decisions.
• Establish overall business or technical strategy for sales development.
• Spend significant time on strategic planning.
• Influence decision-making at the executive level.
• Drive the long-term success strategy of the sales development function.

Expected Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Key Responsibilities

Strategy & Business Leadership

• Own the financial performance of the Australian SMB portfolio, including revenue growth, profitability, and customer expansion

• Define local SMB priorities aligned with PayPal’s global SMB commercial strategy and Australian market dynamics

• Identify and assess SMB customer needs, market trends, and changes in the competitive and regulatory landscape

• Develop, propose, and implement strategic and tactical changes to improve performance or respond to evolving market conditions

Cross-Functional Execution

• Oversee and reduce friction in the execution of SMB priorities across cross-functional teams, including:

  • Sales and Inside Sales

  • Marketing

  • Partnerships

  • Product & Product Marketing

  • PayPal.com / Digital

  • Pricing

  • Risk, Compliance & Legal

  • Customer Support

• Provide leadership and hands-on coordination of global and local cross-functional commercial initiatives

• Establish regular operating cadences to review performance, track progress, and course-correct as needed

• Ensure strong alignment across all local stakeholders behind a single, integrated SMB plan

Partnerships & Ecosystem

• Define and execute a clear SMB partner strategy for Australia as a key growth lever

• Identify, evaluate, and prioritize strategic partners across the Australian ecosystem

• Lead or actively participate in partnership negotiations and ongoing partner management

People Leadership & Stakeholder Management

• Lead and develop the local SMB team

• Analyze, interpret, and communicate SMB performance and insights to regional and global leadership

• Share best practices and insights with SMB leaders in other markets and collaborate on global SMB initiatives

Skills & Experience

Preferred

• 10+ years of experience in business strategy, commercial management, or related leadership roles

• Strong understanding of the Australian SMB ecosystem, including payments, eCommerce, and omnichannel commerce

• Proven experience leading complex, cross-functional initiatives through influence rather than formal authority

• Strong strategic and quantitative analytical skills, with the ability to translate data into actionable insights

• Experience developing business cases, sizing opportunities, and presenting recommendations to senior executives

• Demonstrated ability to balance strategic thinking with hands-on execution

• Strong people leadership skills, with experience coaching and developing high-performing teams

• Excellent written and verbal communication skills

• Experience in fintech, payments, or financial services

• Experience developing and executing partner strategies

• MBA or equivalent advanced degree

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.