Program Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Job Description:

PayPal, Inc. seeks Program Manager in Chicago, IL

Job Duties: Organize and lead planning activities resulting in the creation of a release/program roadmap. Ensure all teams align with enterprise planning expectations. Define launch strategy for new product capabilities including geographic scope and rollouts, detailed timing, ramp, and analytics plan. Proactively manage across stakeholder groups to establish interdependencies, identify risks, and resource constraints, and eliminate significant roadblocks in a timely fashion. Ensure measurable KPIs are developed for the program, and that they align to the overall KPIs for the product. Design and manage pilots and beta testing. Create and manage clear Gating Criteria with business partners for Go/No-go decisions. Lead program retrospectives and commitment to improvement on a regular cadence Maintain awareness of cross-product/program synergies and actively communicate opportunities to simplify or better align work across teams. Assess the current methodology, identify/rationalize gaps vs. best practices, and continuously improve the process to support our aggressive deployment schedule. Utilize experience organizing multiple teams that deliver on software/product development initiatives. Apply agile lifecycle management experience and a successful track record of managing complex development programs to deliver technical solutions and achieve business results, positively impacting the customer experience. Develop effective, matrixed, cross-organization relationships, collaborating and communicating across business and technology stakeholders and multiple geographies. Utilize experience with different software development methodologies including the agile development methodology such as Scrum. Partial telecommuting may be permitted from within a commutable distance.

Minimum Requirements: Master’s degree, or foreign equivalent, in Computer Science, Engineering (any field) or a closely related field plus three years of experience in the job offered or a related occupation.

Special Skill Requirements:

1. Program Planning: Develop a comprehensive program plan defining all key program elements such as scope, timeline, resources, success metrics, risks, and dependencies. (3 years)

2. Program Management Methodologies: A strong understanding and experience of utilizing program management methodologies, such as Agile or Waterfall. (3 years)

3. Stakeholder Management: Drive regular communication with internal stakeholders, including business leaders and development teams, to ensure alignment on scope, progress, risks and issues. (3 years)

4. Cross-program synergy: Maintain awareness of cross-product and cross-program synergies, actively seeking opportunities to align and simplify work across teams. (3 years)

5. Software Development Lifecycle (SDLC) Management: Experience overseeing the SDLC, encompassing requirements gathering, design, development, testing, deployment, and maintenance to ensure projects are delivered on time and meet quality standards. (2 years)

6. Technical Documentation: Facilitate the creation of detailed technical specifications, process flow diagrams, and architectural documentation to bring clarity and alignment. (2 years)

7. Risk Management and Issue Resolution: Experience in creating and maintaining a RAID log (Risks, Assumptions, Issues, and Dependencies) to identify, assess, and mitigate risks, while promptly addressing critical issues to ensure projects remain on track. (3 years)

8. Change Management: Implement proactive change management techniques to adapt effectively to evolving requirements. (3 years)

9. System Integration: Conduct thorough examinations of technical processes and workflows to identify inefficiencies and opportunities for improvement. (2 years)

10. Global Product Launch Execution and Performance Tracking: Facilitate execution of product launch strategies working with cross-functional business and technical partners situated globally along with monitoring post-launch performance metrics, providing insights to inform future product development and launch strategies (3 years)

Additional Responsibilities & Preferred Qualifications:

EOE, including disability/vets.

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is: 

Primary Location | Pay Range: 

Chicago, IL | Salary: $173,326.00-$173,326.00 per annum. 40 hours per week; M-F, 9:00 a.m. to 5:00 p.m.

PayPal is committed to fair and equitable compensation practices. The total compensation for this position includes standard company benefits and is based on various factors including but not limited to relevant skills and experience.  Your recruiter can share more information about our total compensation package during the hiring process.

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable. 

Must be legally authorized to work in the U.S. without sponsorship.

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.