Sustaining Quality Program Manager, Pixel

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

Google's mission is to organize the world's information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user's interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people's lives better through technology.

Responsibilities

• Monitor and analyze field performance data (e.g., telemetry, Return Materials/Merchandise Authorization (RMA) data, customer feedback, diagnostic logs) to identify trends, anomalies, and potential quality issues.
• Lead and support root cause investigations for field failures, collaborating with Design Engineering, Manufacturing, Supply Chain, and other cross-functional teams.
• Drive containment actions and corrective actions for identified quality issues, ensuring implementation across the supply chain.
• Partner with New Product Introduction (NPI) teams to provide feedback from the field, collaborate on future product designs and manufacturing processes for improved quality, and work with suppliers to address component and sub-assembly quality issues impacting field performance.
• Generate regular reports on field quality performance, communicate insights to stakeholders, and present findings and recommendations to leadership.

Minimum qualifications:

• Bachelor's degree in a technical field, or equivalent practical experience.
• 5 years of experience in program management.
• 5 years of experience in a technical quality role (e.g., reliability, failure analysis, field quality) for hardware products in consumer electronics, automotive, or medical device sectors.
• Ability to travel up to 25% to the manufacturing sites, supplier facilities, or service/repair locations globally for investigations and audits.

Preferred qualifications:

• Master’s degree in Electrical Engineering, Mechanical Engineering, Industrial Engineering, Computer Science, or a related technical field, or equivalent practical experience.
• Experience with statistical data analysis and problem-solving methodologies (e.g., 8D, Failure Modes and Effects Analysis (FMEA), Pareto analysis, Design of Experiments (DOE)).
• Experience in root cause analysis and implementing corrective actions for hardware systems.
• Excellent communication and presentation skills, with the ability to interact with all levels of the organization and external partners.