Account Strategist, Engage, Google Customer Solutions (English, Mandarin)

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and the customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals. Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Engage and influence the customer stakeholders by leading meetings to uncover marketing goals and Key Performance Indicators (KPIs), translating them into campaign strategies.
• Drive the campaign results, quantify business impact, and demonstrate value to customers, maintaining account hygiene.
• Build data-driven solutions to improve customer value through Google’s advertising solutions, manage objections, and ultimately achieve business growth goals.
• Analyze campaign data, ensuring performance is tracked, and delivering results aligned with customer objectives.
• Monitor performance data to extract insights, identifying and cultivating qualified development opportunities to drive future customer growth and build pipeline.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in digital marketing, advertising, consultative sales, business development, online media environment, or marketing role.
• Ability to communicate in English and Mandarin fluently to interact in this customer-facing role

Preferred qualifications:

• Experience working with and communicating with advertisers, agencies, or clients and influencing C-level stakeholders.
• Experience in consulting, entrepreneurship, or digital marketing and executing strategies.
• Ability to influence stakeholders internally and externally.
• Ability to manage multiple projects, while paying attention to detail.
• Ability to assess and solve client needs via business techniques, including effective questioning, objection handling and promoting.
• Ability to own a portfolio in an advertising or media sales context, and drive growth.