Sr Manager, Technical Account Management

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job leads complex projects requiring an understanding of current business trends and participates in problem resolution. They determine methods and procedures for new assignments to improve processes and collaborate with teams to enhance customer satisfaction. This role oversees initiatives that result in global process improvements, ensuring effective service delivery.

Job Description:

Essential Responsibilities:

• Oversee and solve complex technical challenges for important customers
• Identify upsell and optimization opportunities
• Guide Technical Account Managers in issue escalation and clearing roadblocks
• Influence the product roadmap and lead initiatives to execution
• Plan to future-proof integrations and establish high-functioning teams

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Key Responsibilities

Post-Go-Live Technical Ownership

• Own the end-to-end technical health of live digital wallet partnerships
• Serve as the primary technical point of contact for partners post launch
• Maintain deep understanding of partner integrations and dependencies

Production Operations & Stability

• Own coordination of wallet-related production issues and incidents
• Lead incident triage, partner communication, and resolution tracking
• Drive root cause analysis (RCA) and ensure corrective and preventive actions are completed
• Monitor operational metrics, error trends, and performance indicators

Proactive Risk & Optimization Management

• Identify recurring issues, scaling risks, and performance bottlenecks
• Partner with Engineering and Product to drive platform improvements
• Recommend optimizations for reliability, throughput, and cost efficiency

Partner Engagement & Trust

• Establish long-term trusted relationships with partner engineering and operations teams
• Conduct regular operational reviews and health check discussions
• Act as partner advocate within PayPal World for technical priorities

Cross-Functional Collaboration

• Work closely with Product, Engineering, SRE, Risk, and Operations teams
• Translate partner production feedback into actionable platform insights
• Align partner growth plans with PayPal World roadmap and releases

Scale & Expansion Support

• Support partner expansion into new regions, corridors, or volumes post-launch
• Ensure operational readiness for scale events and seasonal peaks
• Contribute to standardization of post-launch support models

Required Qualifications

Technical & Professional Experience

• 7+ year’s experience in:
  • Technical Account Management, Platform Operations, or Solutions Engineering
• Strong understanding of:
  • API-based integrations and distributed systems
  • Production support, incident management, and reliability practices
  • Payments, digital wallets, or fintech platforms

Operational & Partner Skills

• Proven experience managing live production integrations
• Strong incident leadership and structured problem-solving skills
• Ability to communicate complex technical issues clearly to partners

Preferred Qualifications

• Experience with:
  • High-availability, high-volume payment platforms
  • Global wallet partners and multi-region operations
  • SRE practices, SLAs, SLIs, and error budgets
• Familiarity with PayPal World or large-scale fintech ecosystems

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.